Front Desk Officer

SmartLine Human Resource Services Inc; Parañaque; On-site; PHP 223,200 - 279,000; Full time

Job summary

A hospitality service provider in Metro Manila is seeking a Front Desk Associate to greet guests, manage check-in/out processes, and assist with inquiries. Ideal candidates will have a Bachelor's degree in Hospitality Management or a related field, along with excellent customer service, communication, and interpersonal skills. This position is suitable for individuals with less than 1 year of relevant experience, providing a professional work environment.

Qualifications

• Less than 1 year of relevant experience.
• Must be friendly, organized, and detail-oriented.
• Must possess strong customer service orientation.

Responsibilities

• Greet and welcome guests with a friendly demeanor.
• Manage check-in and check-out processes efficiently.
• Assist with reservations and billing inquiries.

Skills

Excellent customer relationship management

Strong communication skills

Effective interpersonal skills

Education

Bachelor’s degree in HM or related field

Job description

Responsibilities

• Greet and welcome guests with a friendly demeanor.
• Manage check-in and check-out processes efficiently.
• Handle inquiries and provide information about hotel services.
• Maintain a clean and organized front desk area.
• Assist with reservations and billing inquiries.
• Coordinate with other departments to ensure guest satisfaction.
• Perform administrative tasks as required.

Qualifications

• Educational Qualifications: Bachelor’s degree in HM, any related field/Undergrad.
• Experience Level: Less than 1 year of relevant experience.
• Skills and Competencies: Excellent customer relationship management, strong communication, and effective interpersonal skills.
• Working Conditions: Professional office environment, may require standing for long periods.
• Qualities and Traits: Friendly, organized, and detail-oriented with a strong customer service orientation.