Front Office Associate

Holiday Plaza Hotel; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Competitive salary and benefits

On-the-job training

Staff discounts on hotel facilities

Career development opportunities

Supportive workplace culture

Flexible scheduling

Welfare programmes

Job summary

Holiday Plaza Hotel is seeking a dedicated Front Office Associate to join our Cebu City team. You will be the first point of contact for guests, delivering a welcoming and professional atmosphere at the reception desk.

You will manage check-ins/outs, guest registrations, and inquiries, while coordinating with housekeeping and other departments to ensure seamless service and guest satisfaction. Fluency in English and strong customer-service orientation are essential.

Qualifications

• High school diploma or equivalent; hospitality/tourism qualification preferred.
• Experience in front office, reception, or customer service in hospitality.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Fluency in English; multilingual abilities advantageous.
• Cash handling experience and basic numeracy.

Responsibilities

• Greet guests and assist with check-in/out efficiently.
• Manage registrations, room assignments, and records in PMS.
• Answer inquiries about rooms, facilities, and local attractions.
• Address guest requests and resolve issues to ensure satisfaction.
• Process payments and manage cash drawer.
• Coordinate with housekeeping, maintenance, and other departments.
• Handle reservations, amendments, and cancellations with accuracy.
• Provide concierge services for dining, transport, activities.
• Maintain a clean, organized front desk environment.
• Assist with basic admin duties and support the front office team.

Skills

Communication skills

Interpersonal skills

Organization & time management

Customer service

English fluency

Education

High school diploma

Hospitality or tourism qualification

Tools

Property Management System (PMS)

Computer applications

Job description

About the role

Holiday Plaza Hotel is seeking a dedicated and customer-focused Front Office Associate to join our dynamic team in Cebu City, Cebu. This is a full-time position where you will be the first point of contact for our guests, playing a vital role in creating a welcoming and professional atmosphere. As a Front Office Associate, you will be instrumental in delivering exceptional guest experiences and ensuring smooth operations at our reception desk. This role is central to our commitment to hospitality excellence and directly impacts our guests' satisfaction and loyalty.

Key responsibilities

• Greet guests upon arrival with a warm welcome and assist with the check-in and check-out process efficiently and professionally
• Manage guest registrations, room assignments, and maintain accurate records using the hotel's property management system
• Respond to guest enquiries regarding rooms, facilities, services, and local attractions with comprehensive and helpful information
• Handle guest requests and concerns promptly, resolving issues to ensure guest satisfaction and comfort
• Process payments, handle cash transactions, and maintain the cash drawer with accuracy and integrity
• Coordinate with housekeeping, maintenance, and other departments to address guest needs and ensure seamless service delivery
• Manage room reservations, amendments, and cancellations with attention to detail and accuracy
• Provide concierge services, including restaurant recommendations, transportation arrangements, and activity bookings
• Maintain a clean, organised, and professional front desk environment
• Assist with basic administrative duties and support the front office team as needed

What we're looking for

• High school diploma or equivalent; additional qualification in hospitality or tourism is preferred
• Proven experience in a front office, reception, or customer service role within the hospitality industry
• Excellent communication and interpersonal skills with the ability to interact professionally with diverse guests
• Strong organizational and time management abilities to handle multiple tasks simultaneously
• Proficiency with hotel property management systems and computer applications
• Cash handling experience and basic numeracy skills
• Fluency in English; multilingual abilities are advantageous
• A positive, patient, and solution-oriented approach to guest service
• Ability to remain calm and professional in fast-paced environments
• Flexibility to work shift-based schedules, including weekends and public holidays

About Holiday Plaza Hotel

Holiday Plaza Hotel is a welcoming hospitality establishment located in the heart of Cebu City, committed to delivering outstanding guest experiences and exceptional service. We pride ourselves on our warm Filipino hospitality, modern facilities, and dedication to creating memorable stays for every visitor. Our team is passionate about making guests feel at home whilst they explore the beauty and culture of Cebu. We foster a supportive work environment where our employees are valued, developed, and recognised for their contributions to our continued success.

What we offer

• Competitive salary and benefits package
• Opportunities for career development and advancement within the hospitality industry
• Comprehensive on-the-job training and mentoring from experienced team members
• Staff discounts on hotel facilities and services
• A supportive and inclusive workplace culture
• Flexible scheduling to accommodate work-life balance where possible
• Access to employee welfare programmes and support services