Front Office Associate (Hotel101-Cebu)

DoubleDragon Properties Corp.; Lapu-Lapu; On-site; PHP 167,000 - 279,000; Full time

Job summary

DoubleDragon Properties Corp. in the Philippines is seeking a Front Office Associate for Hotel101-Cebu to welcome guests, manage check-in/check-out, and ensure a smooth arrival experience.

The role requires hospitality training, strong communication, and the ability to handle inquiries, reservations, and night-audit support with courtesy and professionalism. Join a team that values guest satisfaction and teamwork.

Qualifications

• Graduate of Hospitality Management or related course
• Preferably hotel-related work experience but not required
• Computer literate with Microsoft Word, Excel, etc.

Responsibilities

• Check-in and check-out of guests
• Perform cashiering tasks
• Answer telephone calls courteously and professionally
• Handle reservation emails and guest inquiries about rates, facilities and info
• Send night audit reports to concerned departments

Skills

Customer service

Communication skills

Microsoft Word

Microsoft Excel

Education

Bachelor's degree in Hospitality Management

Tools

Microsoft Word

Microsoft Excel

Job description

Front Office Associate (Hotel101-Cebu)

QUALIFICATIONS:

• Candidate must be a graduate of Hospitality Management or any related course
• Preferrably, but not necessary, has hotel-related work experience
• Candidate must be computer literate or knowledgeable in working with Microsoft Word, Microsoft Excel, etc.
• Must be able to work on flexible schedule
• Must be willing to be train and with positive attitude
• Must be proactive, team player and fast learner
• Has organization skills and detail-oriented
• Can handle stressful situations
• Must be effective in written and verbal communication

DUTIES AND RESPONSIBILITIES:

• Responsible for check-in and check-out of the guests
• Perform cashiering tasks
• Answer telephone calls internal and external calls with a courteous and professional manner
• Handle reservation emails and guest inquiries regarding room rates, hotel facilities, and general information accurately and in timely manner
• Sending night audit reports to all concerned departments