Front Office Associate

INTERACTIVE MULTI-PURPOSE COOPERATIVE; Santo Tomas; On-site; PHP 201,000 - 257,000; Full time

Benefits offered by this job

Competitive remuneration

Career development

Ongoing training programs

Work-life balance

Job summary

Interactive Multi-Purpose Cooperative in Santo Tomas City, Batangas seeks a Front Office Associate to be the first point of contact for guests, handling check-ins/outs and delivering quality service with a warm, professional demeanor.

You will coordinate with housekeeping and other departments, maintain accurate guest records, handle payments, and assist with administrative tasks while ensuring a welcoming, secure environment for all visitors.

Qualifications

• High school diploma or equivalent.
• Experience in front office, guest services or hospitality is preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Greet and welcome guests with a professional and friendly demeanor.
• Process guest check-ins and check-outs accurately using front office systems.
• Manage room allocations and respond to guest requests for changes or special accommodations.
• Provide information about hotel facilities, local attractions and services.
• Handle guest inquiries and resolve complaints promptly and empathetically.
• Manage telephone calls and direct to appropriate departments.
• Maintain accurate guest records and update bookings in the system.
• Process payments and handle cash transactions securely.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Assist with administrative tasks such as mail and package management.
• Monitor and maintain the appearance and cleanliness of the front office area.
• Support hotel security protocols and safety procedures.

Skills

Front desk experience

Customer service

Hospitality

English communication

Multitasking

Education

High school diploma

Tools

Hotel management software

Job description

About the role We are seeking a dedicated and customer-focused Front Office Associate to join the team at Interactive Multi-Purpose Cooperative. This is a full-time position based in Santo Tomas City, Batangas. As a Front Office Associate, you will be the first point of contact for our guests and visitors, playing a crucial role in creating a positive and welcoming experience. This position is essential to our operations, ensuring smooth check-ins, check-outs, and exceptional guest service delivery that reflects our commitment to excellence in the hospitality industry.

Key responsibilities

• Greet and welcome guests upon arrival with a professional and friendly demeanour

• Process guest check-ins and check-outs accurately and efficiently using front office management systems

• Manage room allocations and respond to guest requests for room changes or special accommodations

• Provide comprehensive information about hotel facilities, amenities, local attractions and services

• Handle guest inquiries and resolve complaints promptly with professionalism and empathy

• Manage telephone calls and direct them to the appropriate departments

• Maintain accurate guest records and update booking information in the system

• Process payments and handle cash transactions securely and accurately

• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction

• Assist with administrative tasks including mail, faxes and package management

• Monitor and maintain the appearance and cleanliness of the front office area

• Support hotel security protocols and ensure compliance with safety procedures

What we’re looking for

• High school diploma or equivalent qualification

• Previous experience in a front office, guest services or hospitality environment is preferred

• Excellent communication and interpersonal skills with a genuine passion for customer service

• Strong organisational and multitasking abilities to manage multiple guest requests simultaneously

• Proficiency in using computer systems and hotel management software; willingness to learn new systems

• Professional appearance and presentation at all times

• Ability to work flexible shifts including evenings, weekends and public holidays

• Problem-solving skills and the ability to remain calm under pressure

• Fluency in English; knowledge of additional languages is advantageous

• Reliability and punctuality with a strong work ethic

• Basic mathematics skills for handling transactions and managing billing

What we offer

At Interactive Multi-Purpose Cooperative, we are committed to creating a positive and rewarding work environment for our team members. We offer competitive remuneration packages, opportunities for career development and progression within the hospitality sector, and a supportive workplace culture that values professionalism and dedication. Our employees benefit from ongoing training and skills development programmes to enhance their capabilities in guest services and front office operations. We provide a collaborative team environment where your contributions are recognised and appreciated, along with access to employee benefits and the opportunity to work for an organisation that values work-life balance and employee wellbeing.

About us

Interactive Multi-Purpose Cooperative is a forward-thinking hospitality organisation dedicated to delivering exceptional guest experiences and services. Based in Santo Tomas City, Batangas, we are committed to providing quality accommodation and comprehensive hospitality solutions that cater to the diverse needs of our guests. Our mission is to create a welcoming and professional environment where guests feel valued and comfortable, whilst maintaining the highest standards of service excellence. We believe in investing in our team members and fostering a culture of continuous improvement, integrity and customer-centric service delivery.