Front Desk & Guest Experience Specialist

Holiday Plaza Hotel; Cebu City; Sur place; PHP 167 000 - 279 000; Plein temps

Avantages offerts par ce poste

Competitive salary and benefits

On-the-job training

Staff discounts on hotel facilities

Career development opportunities

Supportive workplace culture

Flexible scheduling

Welfare programmes

Résumé du poste

Holiday Plaza Hotel is seeking a dedicated Front Office Associate to join our Cebu City team. You will be the first point of contact for guests, delivering a welcoming and professional atmosphere at the reception desk.

You will manage check-ins/outs, guest registrations, and inquiries, while coordinating with housekeeping and other departments to ensure seamless service and guest satisfaction. Fluency in English and strong customer-service orientation are essential.

Qualifications

• High school diploma or equivalent; hospitality/tourism qualification preferred.
• Experience in front office, reception, or customer service in hospitality.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Fluency in English; multilingual abilities advantageous.
• Cash handling experience and basic numeracy.

Responsabilités

• Greet guests and assist with check-in/out efficiently.
• Manage registrations, room assignments, and records in PMS.
• Answer inquiries about rooms, facilities, and local attractions.
• Address guest requests and resolve issues to ensure satisfaction.
• Process payments and manage cash drawer.
• Coordinate with housekeeping, maintenance, and other departments.
• Handle reservations, amendments, and cancellations with accuracy.
• Provide concierge services for dining, transport, activities.
• Maintain a clean, organized front desk environment.
• Assist with basic admin duties and support the front office team.

Connaissances

Communication skills

Interpersonal skills

Organization & time management

Customer service

English fluency

Formation

High school diploma

Hospitality or tourism qualification

Outils

Property Management System (PMS)

Computer applications

Description du poste

Holiday Plaza Hotel is seeking a dedicated Front Office Associate to join our Cebu City team. You will be the first point of contact for guests, delivering a welcoming and professional atmosphere at the reception desk.

You will manage check-ins/outs, guest registrations, and inquiries, while coordinating with housekeeping and other departments to ensure seamless service and guest satisfaction. Fluency in English and strong customer-service orientation are essential.