Front Office Associate

Mezen Realty & Development Corp.; Malay; Vor Ort; PHP 201.000 - 335.000; Vollzeit

Zusammenfassung

Mezen Realty & Development Corp. seeks a courteous Front Office Associate for Ondus Hotel at Station 3 Beachfront, Aklan. You will welcome guests, assist with check-in/check-out, handle reservations, and ensure a smooth guest experience throughout their stay.

The role requires strong communication, customer service, and multitasking abilities, with shifts including weekends and holidays. Prior hotel front desk exposure is preferred.

Qualifikationen

• At least a college level; degree/course in Hospitality Management, Tourism, or related field is an advantage.
• Preferably with experience in hotel front desk operations, customer service, or similar role.
• Excellent verbal and written communication skills.
• Basic computer skills and familiarity with hotel reservation or property management systems are an advantage.
• Strong customer service, interpersonal, and problem-solving skills.
• Detail-oriented, organized, and capable of handling multiple tasks in a fast-paced environment.
• Professional appearance, positive attitude, and a welcoming personality.

Aufgaben

• Welcome guests warmly and provide professional assistance upon arrival.
• Handle guest check-in and check-out procedures accurately and efficiently.
• Assist with room reservations, booking inquiries, cancellations, and guest requests.
• Respond to guest inquiries, concerns, and complaints promptly and courteously.
• Answer incoming calls and direct inquiries to the appropriate departments.
• Process guest payments, issue receipts, and maintain accurate transaction records.
• Coordinate with housekeeping and other hotel departments regarding room availability, guest requests, and special arrangements.
• Maintain accurate guest records, reservation details, and front desk documentation.
• Ensure the reception area is clean, organized, and presentable at all times.
• Uphold hotel policies, service standards, and guest confidentiality.
• Perform other related duties as assigned by the immediate supervisor.

Kenntnisse

Communication skills

Customer service

Interpersonal skills

Problem solving

Detail oriented

Professional appearance

Shift work

Ausbildung

Hospitality-related degree/college course

Tools

Hotel reservation systems

Basic computer skills

Jobbeschreibung

Job Summary

We are looking for a courteous, professional, and customer-oriented Front Office Associate to handle front desk operations and provide excellent guest service. The successful candidate will be responsible for welcoming guests, assisting with check-in and check-out procedures, handling inquiries and reservations, and ensuring a smooth and pleasant guest experience throughout their stay.

Key Responsibilities

• Welcome guests warmly and provide professional assistance upon arrival.
• Handle guest check-in and check-out procedures accurately and efficiently.
• Assist with room reservations, booking inquiries, cancellations, and guest requests.
• Respond to guest inquiries, concerns, and complaints promptly and courteously.
• Answer incoming calls and direct inquiries to the appropriate departments.
• Process guest payments, issue receipts, and maintain accurate transaction records.
• Coordinate with housekeeping and other hotel departments regarding room availability, guest requests, and special arrangements.
• Maintain accurate guest records, reservation details, and front desk documentation.
• Ensure the reception area is clean, organized, and presentable at all times.
• Uphold hotel policies, service standards, and guest confidentiality.
• Perform other related duties as assigned by the immediate supervisor.

Qualifications

• At least a college level; a degree or course in Hospitality Management, Tourism, or a related field is an advantage.
• Preferably with experience in hotel front desk operations, customer service, or a similar role.
• Excellent verbal and written communication skills.
• Basic computer skills and familiarity with hotel reservation or property management systems are an advantage.
• Strong customer service, interpersonal, and problem-solving skills.
• Detail-oriented, organized, and capable of handling multiple tasks in a fast-paced environment.
• Professional appearance, positive attitude, and a welcoming personality.
• Willing to work on shifting schedules, including weekends and holidays.

Work Location

Ondus Hotel - Station 3 Beachfront, 5608 Aklan