Front Desk Officer

Seda Hotels; Quezon City; On-site; PHP 180,000 - 280,000; Full time

Job summary

Seda Hotels in Manila is seeking a Front Desk Officer to warmly welcome guests and manage check-ins/outs, reservations, and inquiries following the hotel standards. You will coordinate with Housekeeping, Reservations, Concierge, and other departments to resolve guest concerns, maintain accurate records, and provide information on facilities and local attractions.

Applicants should have hospitality education and relevant front office experience; strong communication, multitasking, and a

Qualifications

• Graduate of Hotel and Restaurant Management or related course.
• At least 1 year of front office/guest services experience.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Guest-oriented, professional demeanor.
• Able to handle multiple guest requests efficiently.
• Familiarity with hotel systems is an advantage.
• Willing to work shifting schedules, weekends and holidays.

Responsibilities

• Greet guests and manage check-in/check-out procedures.
• Coordinate with Housekeeping, Reservations, Concierge to address guest needs.
• Provide information about hotel facilities and local attractions.
• Maintain accurate guest records and process payments.
• Deliver service in line with hotel standards.

Skills

Customer service

Interpersonal skills

Communication skills

Attention to detail

Organized

Multitasking

Guest-focused

Flexible schedule

PMS familiarity

Education

Hospitality degree

Job description

The Front Desk Officer will be responsible for providing a warm and efficient welcome to guests and ensuring a smooth experience throughout their stay. The role will handle guest check-ins and check-outs, reservations, inquiries, requests, and other front office transactions in accordance with the hotel’s service standards and procedures.

The position will coordinate closely with Housekeeping, Reservations, Concierge, and other hotel departments to address guest concerns and ensure timely service. The Front Desk Officer will also maintain accurate guest records, process payments, and provide relevant information about hotel facilities, services, and nearby attractions.

Qualifications

• Graduate of Hotel and Restaurant Management, Tourism, Hospitality Management, or a related course
• Preferably with at least 1 year of experience in Front Office, Guest Services, or a similar role in a hotel or hospitality environment
• Strong customer service and interpersonal skills
• Good verbal and written communication skills
• Pleasant, professional, and guest-oriented
• Organized, attentive to detail, and able to handle multiple guest requests efficiently
• Familiarity with hotel property management systems is an advantage
• Able to handle guest concerns professionally and calmly
• Willing to work on shifting schedules, weekends, and holidays