Front Desk Officer / Sales

One Nadela Medical Group; Muntinlupa; On-site; PHP 223,000 - 357,000; Full time

Job summary

One Nadela Medical Group is seeking a Front Desk Officer / Sales to be the first point of contact in its Metro Manila branches. This full-time role blends front-line client service with proactive sales responsibilities to support revenue goals.

You will greet visitors, manage inquiries, process bookings, maintain CRM records and handle transactions, while upholding a welcoming, professional environment.

Qualifications

• Proven experience in front desk or receptionist roles with customer focus.
• Strong sales aptitude with ability to identify client needs and present solutions.
• Excellent verbal and written communication, confident interaction with clients at all levels.
• Professional appearance and positive demeanour with customer service focus.
• Proficiency in computer systems, MS Office and CRM software.
• Well-organised, able to multitask in a fast-paced environment.
• Reliable, punctual and flexible with working hours.

Responsibilities

• Greet clients and visitors professionally, providing information and direction.
• Handle incoming calls and inquiries, routing to appropriate departments.
• Identify and pursue sales opportunities with clients and prospective customers.
• Provide information about offerings, answer questions and address concerns promptly.
• Process client requests, bookings and transactions accurately.
• Maintain a clean, welcoming reception area and display materials.
• Coordinate with departments to meet client needs and follow up on actions.
• Record sales activities and client interactions to achieve targets.
• Update client databases and CRM with accurate information.
• Handle cash and card transactions accurately and securely.

Skills

Front desk experience

Sales skills

Communication skills

CRM software

Microsoft Office

Teamwork

Reliability

Fluent English

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

About the role

We are seeking a dedicated and customer-focused Front Desk Officer / Sales to join our team in Metro Manila Branches. This is a full-time position that combines front-line customer service with sales responsibilities. As the first point of contact for our clients and visitors, you will play a vital role in representing our company, building client relationships, and driving sales opportunities. This position is strategic in ensuring excellent customer experiences whilst actively contributing to the organisation's revenue generation objectives.

Key responsibilities

• Greet and welcome clients, visitors and callers in a professional and courteous manner, providing them with accurate information and direction

• Manage incoming calls and enquiries, routing them to the appropriate departments and maintaining detailed records of all interactions

• Identify and pursue sales opportunities with clients and prospective customers, presenting relevant products and services

• Provide information about company offerings, answer client questions and address concerns promptly and professionally

• Process client requests, bookings and transactions accurately and efficiently

• Maintain a clean, organized and welcoming reception area, ensuring all materials and promotional items are well-stocked and displayed

• Coordinate with various departments to ensure client needs are met and follow-up actions are completed

• Achieve and exceed sales targets as set by management, documenting all sales activities and client interactions

• Update and maintain client databases and CRM systems with accurate information

• Handle cash and card transactions with accuracy and accountability

What we're looking for

• Proven experience as a Front Desk Officer, Receptionist, Sales Representative or similar customer-facing role

• Strong sales ability with the capacity to identify client needs and present solutions persuasively

• Excellent communication and interpersonal skills, with the ability to interact confidently with clients at all levels

• Professional appearance and demeanour, with a commitment to providing outstanding customer service

• Proficiency in using computer systems, Microsoft Office applications and CRM software

• Strong organisational and multitasking abilities, with the capability to manage competing priorities

• Ability to work independently and as part of a team in a fast-paced environment

• Reliability and punctuality, with a flexible approach to working hours as required

• Knowledge of the local area and fluency in English; Filipino language proficiency is advantageous

• High school diploma or equivalent; additional qualifications in sales, customer service or hospitality are preferred