Front Desk Officer

One Nadela; Muntinlupa; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Weekly meal allowance

Monthly/quarterly incentives

Dental discounts for employees and IMD

Staff housing option

Birthday celebration

Government benefits (SSS, PhilHealth,

Job summary

One Nadela Dental Group is seeking a Front Desk Officer for our new Alabang clinic to own the patient experience from inquiry to follow-up, manage bookings, payments, and ensure a smooth front-of-house daily operation.

Ideal candidates have at least 2 years in front desk or customer service, strong communication, excellent organization, confidentiality, and comfort with clinic software; willing to work onsite 6 days a week, including weekends.

Qualifications

• Minimum 2 years in front desk, customer service, hospitality, sales, healthcare or similar.
• Strong verbal and written communication abilities.
• Excellent organization, attention to detail and follow-through.
• Ability to coordinate front-office workflows with a busy clinic team.
• Service-oriented approach to patients and confidentiality of information.
• Proficient with computers, messaging platforms, spreadsheets, and scheduling software.
• Able to remain composed and solutions-focused in a fast-paced environment.
• Available to work onsite 6 days per week, including weekends/holidays.

Responsibilities

• Manage end-to-end patient front-desk experience: check-in/out, scheduling, confirmations, follow-ups.
• Respond promptly to patient inquiries via phone, messaging, and clinic channels.
• Coordinate with dentists, assistants, and staff to maintain patient flow.
• Maintain accurate patient data, appointments, and treatment records.
• Provide patients with service and policy information; escalate clinical questions when needed.
• Manage appointment confirmations and reduce no-shows.
• Handle patient billing and payments per clinic procedures.
• Resolve routine concerns; escalate complex issues to clinical/management.
• Keep front desk organized, professional and ready for patients.
• Support other administrative and operational needs of the clinic.

Skills

Front desk experience

Customer service

Communication skills

Organization

Confidentiality

Computer literacy

Team coordination

Service-oriented

Onsite availability

Job description

About One Nadela Dental Group

One Nadela Dental Group is a growing multi-branch dental group specializing in cosmetic and aesthetic dentistry, combining advanced dental technology with high-quality, patient-centered care. Founded in 2017, we've grown across Metro Manila and Cebu, building our practice around clinical excellence, innovation, and a refined patient experience.

The Role

We're looking for a Front Desk Officer to help own the patient experience and front-of-house operations of our new Alabang clinic. You'll be one of the primary points of contact for our patients - from their first inquiry and appointment booking through check-in, treatment coordination, payment, and follow-up. Beyond reception, you'll help keep the clinic organized, responsive, and running smoothly throughout the day.

What You'll Do

• Manage the end-to-end patient front-desk experience, including check-in, check-out, appointment scheduling, confirmations, and follow-ups.
• Respond promptly and professionally to patient inquiries through phone, messaging platforms, and other clinic channels.
• Coordinate closely with dentists, Dental Assistants, and other clinic staff to maintain efficient patient flow.
• Maintain accurate patient information, appointments, treatment-related documentation, and other records in One Nadela Dental Group's clinic systems.
• Provide patients with accurate information on services, schedules, payments, and clinic policies, while appropriately escalating clinical questions.
• Proactively manage appointment confirmations and follow-ups to help minimize schedule gaps and no-shows.
• Process or coordinate patient billing and payments in accordance with clinic procedures.
• Resolve routine patient concerns independently and escalates issues requiring clinical or management intervention.
• Maintain an organized, professional, and patient-ready front desk and reception area.
• Support other administrative and operational requirements necessary for smooth clinic operations.

What We're Looking For

• At least 2 years of relevant experience in front desk operations, customer service, hospitality, sales, healthcare, or a related environment.
• Strong verbal and written communication skills.
• Excellent organization, attention to detail, and follow-through.
• Ability to independently manage front-office workflows and coordinate across a busy clinic team.
• Warm, polished, and service-oriented approach to patients.
• Comfortable using computers, messaging platforms, spreadsheets, and scheduling or business software.
• Ability to handle patient and business information with appropriate confidentiality.
• Able to remain composed and solutions-oriented in a fast-paced environment.
• Available to work onsite 6 days per week, including weekends and holidays as required by clinic operations.

Why Join One Nadela Dental Group?

• Be part of a growing dental group. Join an expanding multi-branch organization with opportunities to grow as the business scales.
• Work at the intersection of healthcare, hospitality, and technology. One Nadela Dental Group combines patient-centered service with modern dental technology and increasingly digital clinical workflows.
• Build in a high-standard environment. Our practice is anchored on clinical excellence, patient experience, innovation, and continuous improvement.
• Build beyond traditional reception work. Develop hands-on experience across patient experience, clinic operations, appointment management, and commercial workflows.
• Help launch a new clinic. Join the Alabang team from the beginning and help establish the service and operating standards of a new One Nadela Dental Group location.

Benefits & Perks

• Weekly meal allowance
• Monthly and quarterly performance-based incentives
• Employee dental discounts for regular employees and their immediate family members, subject to applicable company policy and approval
• Option to stay in company-sponsored staff housing, subject to availability and applicable company guidelines
• Company-sponsored birthday celebration
• Government-mandated benefits, including 13th-month pay, SSS, PhilHealth, and Pag-IBIG, in accordance with applicable law