Clinic & Dental Lab Manager

One Nadela; Muntinlupa; On-site; PHP 670,000 - 1,228,000; Full time

Benefits offered by this job

Weekly meal allowance

Performance-based incentives (monthly/

Job summary

One Nadela Dental Group is seeking a Clinic & Dental Lab Manager to own day-to-day operations at the Alabang clinic and in-house lab. You will ensure safe, efficient, and patient-ready operations while coordinating with dentists, front desk, assistants, and the lab team.

You will manage case flow, turnaround times, inventory, and quality controls, while aligning with SOPs and continuous-improvement initiatives. Weekend onsite work is required as scheduled.

Qualifications

• At least 3 years of relevant experience in clinic operations, healthcare operations, dental practice management, or dental laboratory operations.
• Experience supervising or coordinating a frontline team is preferred.
• Working knowledge of dental clinic operations and dental laboratory workflows.
• Familiarity with laboratory case management, turnaround times, inventory, equipment, and quality-control processes.
• Strong leadership, communication, and cross-functional coordination skills.
• Comfortable using digital systems, spreadsheets, and operational data to manage performance.

Responsibilities

• Own day-to-day clinic and dental laboratory operations, ensuring safety, efficiency, and consistent performance.
• Coordinate staffing, schedules, patient flow, and operational priorities across the clinic.
• Supervise Front Desk Officers, Dental Assistants, and Dental Lab Technician.
• Monitor laboratory case flow from receipt through production and release.
• Track case turnaround times and resolve bottlenecks affecting patient schedules.
• Ensure SOPs, infection-control, safety, and administrative processes are followed.
• Monitor supplies, equipment, maintenance, and inventory controls.
• Coordinate with dentists and the Lab Technician on requirements without replacing clinical judgment.
• Elevate operational issues to leadership or shared-services as needed.
• Coach staff on performance and service standards.
• Collaborate with People & Culture, Finance, Admin for shared-services support.
• Address patient-service issues that cannot be resolved frontline.
• Support implementation of new systems, workflows, and continuous improvement initiatives.

Skills

Clinic operations

Healthcare operations

Dental practice management

Dental laboratory operations

Team supervision

Operational data analysis

People management

Cross-functional coordination

On-site work

Job description

About One Nadela Dental Group

One Nadela Dental Group is a growing multi-branch dental group specializing in cosmetic and aesthetic dentistry, combining advanced dental technology with high-quality, patient-centered care. Founded in 2017, we've grown across Metro Manila and Cebu, building our practice around clinical excellence, innovation, and a refined patient experience.

The Role

We're looking for a Clinic & Dental Lab Manager to own the day-to-day operational performance of our new Alabang clinic and its in-house dental laboratory. This is primarily an operations leadership role. You'll be accountable for keeping the clinic and laboratory organized, appropriately staffed, patient-ready, and operating against One Nadela Dental Group standards while coordinating closely with dentists, Front Desk Officers, Dental Assistants, the Dental Lab Technician, Company Rider, and centralized support teams.

You do not need to be the laboratory's primary technical producer, but you should understand dental laboratory workflows well enough to manage case flow, turnaround times, quality controls, equipment requirements, and coordination between clinicians and the lab.

What You'll Do

• Own day-to-day clinic and dental laboratory operations, ensuring both functions run safely, efficiently, and consistently.
• Coordinate staffing, schedules, daily assignments, patient flow, and operational priorities across the clinic.
• Supervise Front Desk Officers, Dental Assistants, the Company Rider, Dental Lab Technician, and other assigned clinic personnel.
• Monitor laboratory case flow from receipt through production, quality control, dentist coordination, and release.
• Track case turnaround times and resolve operational bottlenecks affecting patient treatment schedules.
• Ensure clinic and laboratory teams consistently follow One Nadela Dental Group SOPs, service standards, infection-control requirements, safety protocols, and administrative processes.
• Monitor clinic and laboratory supplies, materials, equipment, maintenance requirements, and inventory controls.
• Coordinate with dentists and the Dental Lab Technician on laboratory requirements without replacing their clinical or technical judgment.
• Monitor operational KPIs and elevate material issues, recurring bottlenecks, or resource requirements to the appropriate leadership or shared-services function.
• Coach clinic staff on performance, accountability, service standards, and day-to-day execution.
• Coordinate with centralized People & Culture, Finance, Admin, and other shared-services teams on matters requiring functional support.
• Handle and appropriately elevate patient-service issues that cannot be resolved at the frontline level.
• Support implementation of new systems, workflows, technologies, and continuous-improvement initiatives.

What We're Looking For

• At least 3 years of relevant experience in clinic operations, healthcare operations, dental practice management, dental laboratory operations, or a closely related environment.
• Prior experience supervising or coordinating a frontline team is strongly preferred.
• Working knowledge of dental clinic operations and dental laboratory workflows.
• Familiarity with laboratory case management, turnaround times, inventory, equipment, and quality-control processes is strongly preferred.
• Strong operational judgment and ability to resolve day-to-day issues independently.
• Strong people-management, communication, and cross-functional coordination skills.
• Comfortable using digital systems, spreadsheets, reports, and operational data to manage performance.
• Highly organized and capable of managing multiple workflows simultaneously.
• Strong orientation toward patient experience, accountability, quality, and continuous improvement.
• Able to work effectively with dentists and other clinical professionals while respecting clinical decision rights.
• Available to work onsite for up to 6 days per week, depending on the agreed work schedule, including weekends as required.

Why Join One Nadela Dental Group?

• Be part of a growing dental group. Join an expanding multi-branch organization with opportunities to grow as the business scales.
• Work at the intersection of healthcare, hospitality, and technology. One Nadela Dental Group combines patient-centered service with modern dental technology and increasingly digital clinical workflows.
• Build in a high-standard environment. Our practice is anchored on clinical excellence, patient experience, innovation, and continuous improvement.
• Build a new operating model. Help establish how One Nadela Dental Group integrates clinic operations with an in-house dental laboratory from the Alabang clinic's launch.
• Own meaningful operations. Take direct responsibility for the people, processes, patient experience, and operating performance of a clinic rather than functioning solely as an administrative coordinator.

Benefits & Perks

• Weekly meal allowance
• Monthly and quarterly performance-based incentives
• Employee dental discounts for regular employees and their immediate family members, subject to applicable company policy and approval
• Company-sponsored birthday celebration
• Government-mandated benefits, including 13th-month pay, SSS, PhilHealth, and Pag-IBIG, in accordance with applicable law