Front Desk Officer

Denta Care Phils. Corporation; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A dental practice in Taguig City is seeking a Front Desk Officer to greet patients and manage appointments. The ideal candidate will have a Bachelor's degree, experience in a similar role, excellent customer service skills, and proficiency in dental software. Responsibilities include handling patient records, managing appointments, and ensuring smooth office operations.

Qualifications

• 1-3 years of experience preferred.
• Excellent customer service skills and a friendly demeanor.
• Proficiency in dental office software and scheduling systems.
• Basic understanding of dental terminology and procedures.

Responsibilities

• Greet patients upon arrival and manage check-ins.
• Schedule and manage patient appointments efficiently.
• Process patient payments and handle insurance claims.
• Maintain organized patient records and documents.
• Ensure a clean and organized front desk area.

Skills

Customer service skills

Communication skills

Interpersonal abilities

Attention to detail

Administrative skills

Education

Bachelor's degree in a relevant field

Tools

Dental office software

Job description

Overview

A front desk officer is primarily responsible for greeting patients, managing appointment scheduling, handling phone calls, updating patient records, collecting payments, and providing excellent customer service at the front of the dental practice, acting as the first point of contact for patients while ensuring smooth office operations.

Responsibilities

• Patient Reception: Greeting patients upon arrival and warmly welcoming them to the clinic. Verifying patient information and updating records as needed. Checking patients in and out of appointments.
• Appointment Scheduling: Answering phone calls and scheduling new patient appointments. Rescheduling or canceling appointments as required. Managing appointment calendar and ensuring efficient patient flow.
• Administrative Tasks: Collecting patient payments and processing insurance claims. Maintaining patient records, including medical history and dental charts. Filing paperwork and completing necessary administrative tasks.
• Communication and Coordination: Communicating patient information to dental professionals within the practice. Relaying treatment plans and costs to patients as directed by the dentist. Handling patient concerns and addressing inquiries promptly.
• Office Management: Maintaining a clean and organized front desk area. Ordering and managing supplies.

Qualifications

• Educational Qualifications: Bachelor’s degree required in a relevant field.
• Experience Level: 1-3 years of experience preferred.
• Excellent customer service skills and a friendly demeanor
• Strong communication and interpersonal abilities
• Proficiency in dental office software and scheduling systems
• Attention to detail and ability to maintain accurate records
• Basic understanding of dental terminology and procedures
• Administrative skills including data entry and filing
• Location: Must be willing to work in BGC Taguig City