Front Desk Lead - Guest Experience & Operations

Bahama Realty and Development Corp; Makati; On-site; PHP 212,000 - 324,000; Full time

Job summary

Bahama Realty and Development Corp in the Philippines seeks a Front Office Clerk to assist in daily front desk operations, ensuring smooth check-in and check-out and a welcoming atmosphere for guests.

You will handle inquiries, reservations, and guest requests, coordinate with the Front Office Supervisor, and support junior staff to maintain high service standards. The role includes a 6-day workweek with rotating shifts.

Responsibilities

• Assist in overseeing daily front desk operations to ensure smooth and efficient check-in and check-out procedures.
• Perform check-in and check-out procedures accurately and efficiently in accordance with hotel standards and procedures.
• Ensure outstanding customer service by maintaining a friendly, professional, and courteous demeanor at all times.
• Establish and maintain positive relationships with guests by building rapport and providing excellent customer service.
• Courteously and accurately respond to inquiries from potential guests and handle hotel reservations.
• Handle guest complaints, inquiries, and concerns professionally and promptly to maintain high customer satisfaction.
• Assist in monitoring daily front desk operations and ensure that team members follow established standard operating procedures.
• Coordinate with the Front Office Supervisor regarding daily arrivals, departures, VIP guests, and other operational updates.
• Provide guidance and assistance to junior front office staff to ensure the proper execution of daily tasks and quality service delivery.
• Assist in training and orienting new front office employees on hotel policies, procedures, and service standards.
• Monitor guest requests and coordinate with other hotel departments to ensure timely and efficient resolution.
• Assist in maintaining the cleanliness, organization, and proper arrangement of the front desk and reception area.
• Ensure accurate handling of guest records, reservations, and other front office documentation.
• Report operational concerns, guest feedback, and unresolved issues to the Front Office Supervisor for appropriate action.
• Ensure compliance with company policies, hotel standards, and established procedures in performing daily responsibilities.
• WORK SCHEDULE : 6days a week shifting

Job description

Bahama Realty and Development Corp in the Philippines seeks a Front Office Clerk to assist in daily front desk operations, ensuring smooth check-in and check-out and a welcoming atmosphere for guests.

You will handle inquiries, reservations, and guest requests, coordinate with the Front Office Supervisor, and support junior staff to maintain high service standards. The role includes a 6-day workweek with rotating shifts.