Hotel Operations Lead - Guest Experience & Service

Bahama Realty and Development Corp; Makati; Vor Ort; PHP 420.000 - 540.000; Vollzeit

Zusammenfassung

Bahama Realty and Development Corp in Makati is seeking a Hotel Supervisor to oversee daily hotel operations, staff scheduling, and front desk activities to greet guests and address inquiries.

The role requires a Bachelor's in Hospitality or related field and at least 3 years of supervisory experience in a hotel, with strong leadership and communication skills to ensure guest satisfaction.

Qualifikationen

• Bachelor’s degree in Hospitality, Business Administration or related field.
• Minimum of 3 years’ experience in Supervisory level, in Hotel setting.
• Outstanding interpersonal and communication skills.
• Exceptional leadership abilities with great attention to details.

Aufgaben

• Manage the daily operations of the hotel including scheduling, and supervising staff members.
• Ensure that the hotel is well-maintained by scheduling repairs and maintenance as needed
• Review guest complaints, concerns, or issues in order to make decisions about how to best respond to them.
• Ensure that guests are satisfied with their experience at the hotel.
• Assign rooms to guests based on availability or preferences as indicated in reservations
• Supervise the activities of employees on the front desk to ensure that they are greeting guests in a friendly manner and answering any questions they may have regarding hotel policies or services provided
• Ensure that all guests are safe and secure while staying at the hotel.

Kenntnisse

Leadership

Interpersonal skills

Communication

Detail orientation

Ausbildung

Bachelor's degree in Hospitality or related field

Jobbeschreibung

Bahama Realty and Development Corp in Makati is seeking a Hotel Supervisor to oversee daily hotel operations, staff scheduling, and front desk activities to greet guests and address inquiries.

The role requires a Bachelor's in Hospitality or related field and at least 3 years of supervisory experience in a hotel, with strong leadership and communication skills to ensure guest satisfaction.