Front Desk Supervisor — Elevate Guest Experience

Princesa Garden Island Resort and Spa; Palawan; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Annual Appraisal

Employee of the Month Award

Health Insurance

Job Training

Job summary

A premier resort in the Philippines is seeking a detail-oriented Front Desk Supervisor to enhance guest experiences. The ideal candidate will lead the front desk team, ensuring smooth operations including check-ins and guest inquiries. A strong background in hotel operations and exceptional customer service skills are essential. Responsibilities also include supervising staff and maintaining high service standards. The position offers health insurance and professional development opportunities.

Qualifications

• Previous experience in hotel front desk operations, with supervisory or leadership roles.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervise and lead the front desk team, providing guidance, training, and support.
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries.
• Handle guest inquiries, requests, and complaints in a timely and efficient manner.

Skills

Customer Relationship Management Services

Customer Service Communication Skills

Interpersonal Skills

Education

Bachelor’s degree in Hospitality Management or a related field

Job description

A premier resort in the Philippines is seeking a detail-oriented Front Desk Supervisor to enhance guest experiences. The ideal candidate will lead the front desk team, ensuring smooth operations including check-ins and guest inquiries. A strong background in hotel operations and exceptional customer service skills are essential. Responsibilities also include supervising staff and maintaining high service standards. The position offers health insurance and professional development opportunities.