Front Desk Lead: Guest Experience, Flexible Shifts (Bilingual)

Dinah’s Tourist Inn; Palawan; On-site; PHP 223,200 - 334,800; Full time

Job summary

A local hospitality establishment in the Philippines is seeking a front desk staff member to welcome guests, handle check-ins, and manage inquiries. Candidates should have experience in customer service, strong organizational skills, and communicate effectively in both Filipino and English. Flexibility in shifts is required. This role offers opportunities to engage with guests and contribute to their overall experience.

Qualifications

• Previous experience in front office or customer service is preferred.
• Proficiency in using reservation or hotel management systems is an advantage.
• Ability to handle stressful situations and resolve issues calmly.

Responsibilities

• Greet and welcome guests upon arrival.
• Handle check-ins, check-outs, and reservations efficiently.
• Coordinate with housekeeping and maintenance to ensure rooms are ready.

Skills

Strong communication in Filipino and English

Organizational abilities

Customer service experience

Multitasking abilities

Tools

Property management system

Job description

A local hospitality establishment in the Philippines is seeking a front desk staff member to welcome guests, handle check-ins, and manage inquiries. Candidates should have experience in customer service, strong organizational skills, and communicate effectively in both Filipino and English. Flexibility in shifts is required. This role offers opportunities to engage with guests and contribute to their overall experience.