Front Desk Associate

PrimaCare Dental; Tangob; On-site; PHP 201,000 - 268,000; Full time

Job summary

PrimaCare Dental is seeking a Front Desk Associate to manage daily reception tasks, greet patients, handle scheduling, and assist in basic clerical duties.

The role emphasizes strong communication, organization, and customer service within a dental clinic in the Philippines.

Qualifications

• Excellent communication and organizational skills.
• Ability to excel in customer service.
• Time management and multitasking abilities.
• Computer literacy in basic applications (Google Suite, email, MS Office).

Responsibilities

• Manage day-to-day operations of dental clinics (open/close per schedule).
• Maintain reception area cleanliness.
• Check daily patient appointment schedules.
• Maintain and liquidate petty cash.
• Answer phone calls professionally.

Skills

Communication

Organization

Customer service

Time management

Multitasking

Computer literacy

Google Suite

Microsoft Office

Education

4-year degree

Tools

Google Suite

Microsoft Office

Job description

The Front Desk Associate is responsible for administering the day-to-day activities of the business office, including but not limited to: maintenance of the records of patients, scheduling of patients, inventory and order of dental supplies, and updating the daily and monthly report.

Reception Management

• Manage day-to-day operations of dental clinics. (e.g. open and close dental clinic according to the schedule).
• Maintain the cleanliness of the reception area.
• Check the daily schedules of the patient’s appointment.
• Maintain and do a liquidation of petty cash.
• Answer and respond to telephone calls with professionalism.

Patient Management

• Maintain a neat and clean reception area at all times and greet all the patients with courtesy.
• Assist patients to complete all necessary forms and documentations.
• Check and update patient information in the system.
• Oversee patient relations and handle patient complaints.
• Able to check the schedule of the dentist on a daily basis.
• Confirm and follow up upcoming appointments and recalling patients according to their scheduled date thru calls and text before and the day of their appointment.
• Collect payment from patients at the time of the treatment.
• Assist in the treatment room as needed.

Records Management

• Ensuring the accuracy of the daily Report, expense Report, monthly closing of accounting and some additional reports based on the assigned tasks per branch.
• Gather, update and accurately record the patient's information to the system.
• Securing complete charting and patient consent and treatment done must be scanned and uploaded and documented properly.

Inventory Management

• Monitor inventory and order dental supplies as needed.
• Monitor and make sure all dental supplies equipment is working properly.

Job Requirements:

• Excellent communication skills and exceptional organizational skills.
• Ability to excel in customer service skills.
• Time management and multitasking abilities.
• Computer literacy in basic applications like google suite, email and Microsoft Office.
• Must have an outgoing personality and possess a professional etiquette as front desk associate.

Qualifications:

• Graduate of any four (4) year course
• Fresh graduates are welcome to apply
• Experience in Front Desk is an advantage but not required
• With pleasing/delightful personality