Dental Receptionist

LQ Dental Care Pte Ltd; Santo Niño 1st; On-site; PHP 201,000 - 312,000; Full time

Job summary

LQ Dental Care Pte Ltd in the Philippines is seeking a friendly front-desk assistant to greet visitors, manage appointments, and support general office administration at a busy dental clinic.

You will handle patient communications across phone, email and SMS, coordinate deliveries, track supplies, submit dental claims through CHAS, Medisave and insurance portals, and ensure smooth daily clinic operations through attentive, team-focused service.

Qualifications

• Organised and detail-oriented with strong multitasking ability.
• Excellent communication across in-person, phone and email.
• Courteous, patient-focused, and team-oriented.
• Proven customer service experience in a front-desk role.

Responsibilities

• Greet all visitors promptly and courteously to create a welcoming clinic environment
• Learn and apply dental clinic procedures and notations accurately to support clinical operations
• Use telephone etiquette to handle patient and visitor calls professionally and resolve queries and complaints via phone, email, and correspondence
• Schedule patient appointments efficiently to optimize clinic workflow
• Participate actively in all scheduled clinic meetings and huddles to stay informed and contribute to team goals
• Send appointment reminders and respond to patients’ SMS or message replies promptly to reduce no-shows
• Manage office supplies including dental products, stationery, equipment, and furniture to maintain adequate stock levels
• Perform ad-hoc administrative duties as assigned to support daily clinic functions
• Coordinate office services such as cleaning and maintenance by liaising with service providers
• Receive and dispatch deliveries accurately to ensure timely receipt and distribution of items
• Assist with mail handling to ensure proper distribution within the clinic
• Take messages and ensure timely communication to the appropriate staff members
• Submit dental claims through CHAS, Medisave, and Dental Insurance portals accurately and on time

Skills

Organisational skills

Attention to detail

Multitasking

Excellent communication skills

Courteous

Strong customer service

Team player

Job description

Job Summary

Provide front-desk support at a dental clinic by greeting visitors, managing appointments, handling patient communications, and supporting office administration to ensure smooth clinic operations.

Responsibilities

• Greet all visitors promptly and courteously to create a welcoming clinic environment
• Learn and apply dental clinic procedures and notations accurately to support clinical operations
• Use telephone etiquette to handle patient and visitor calls professionally and resolve queries and complaints via phone, email, and correspondence
• Schedule patient appointments efficiently to optimize clinic workflow
• Participate actively in all scheduled clinic meetings and huddles to stay informed and contribute to team goals
• Send appointment reminders and respond to patients’ SMS or message replies promptly to reduce no-shows
• Manage office supplies including dental products, stationery, equipment, and furniture to maintain adequate stock levels
• Perform ad-hoc administrative duties as assigned to support daily clinic functions
• Coordinate office services such as cleaning and maintenance by liaising with service providers
• Receive and dispatch deliveries accurately to ensure timely receipt and distribution of items
• Assist with mail handling to ensure proper distribution within the clinic
• Take messages and ensure timely communication to the appropriate staff members
• Submit dental claims through CHAS, Medisave, and Dental Insurance portals accurately and on time

The following are considered core requirements:

• Organisational skills
• Attention to detail
• Exceptional multitasker
• Excellent communication skills
• Courteous
• Strong customer service skills
• Must be a Team Player