Front Desk Associate

PrimaCare Dental; Makati; On-site; PHP 201,000 - 290,000; Full time

Job summary

PrimaCare Dental in Makati is seeking a Front Desk Associate to manage day-to-day clinic reception, schedule appointments, handle patient records, and oversee cash receipts.

The role requires excellent communication, strong organization, and basic computer skills; fresh graduates are welcome, and the position offers on-site work in Poblacion, Makati.

Qualifications

• Graduate of any four-year course.
• Fresh graduates are welcome to apply.
• Experience in Front Desk is an advantage but not required.
• With pleasing/delightful personality.
• Ammenable to commute or relocate to Poblacion, Makati.
• Excellent communication skills and exceptional organizational skills.
• Time management and multitasking abilities.
• Computer literacy in basic applications like Google Suite, email and Microsoft Office.

Responsibilities

• Manage day-to-day operations of dental clinic reception, including opening and closing per schedule.
• Maintain cleanliness and organization of the reception area.
• Check daily patient schedules and update information in the system.
• Handle patient records, liquidation of petty cash, and filing of daily/monthly reports.
• Answer phone calls professionally and assist patients with forms and documentation.
• Assist in the treatment room as needed and collect payments at treatment time.
• Monitor inventory of dental supplies and ensure equipment is working.
• Greet patients with courtesy and manage patient relations and recalls.

Job description

The Front Desk Associate is responsible for administering the day-to-day activities of the business office, including but not limited to: maintenance of the records of patients, scheduling of patients, inventory and order of dental supplies, and updating the daily and monthly report.

Reception Management

• Manage day-to-day operations of dental clinics. (e.g. open and close dental clinic according to the schedule).

• Maintain the cleanliness of the reception area.

• Check the daily schedules of the patient’s appointment.

• Maintain and do a liquidation of petty cash.

• Answer and respond to telephone calls with professionalism.

Patient Management

• Maintain a neat and clean reception area at all times and greet all the patients with courtesy.

• Assist patients to complete all necessary forms and documentations.

• Check and update patient information in the system.

• Oversee patient relations and handle patient complaints.

• Able to check the schedule of the dentist on a daily basis.

• Confirm and follow up upcoming appointments and recalling patients according to their scheduled date thru calls and text before and the day of their appointment.

• Collect payment from patients at the time of the treatment.

• Assist in the treatment room as needed.

Records Management

• Ensuring the accuracy of the daily Report, expense Report, monthly closing of accounting and some additional reports based on the assigned tasks per branch.

• Gather, update and accurately record the patient's information to the system.

• Securing complete charting and patient consent and treatment done must be scanned and uploaded and documented properly.

Inventory Management

• Monitor inventory and order dental supplies as needed.

• Monitor and make sure all dental supplies equipment is working properly.

Job Requirements:

• Excellent communication skills and exceptional organizational skills.

• Ability to excel in customer service skills.

• Time management and multitasking abilities.

• Computer literacy in basic applications like google suite, email and Microsoft Office.

• Must have an outgoing personality and possess a professional etiquette as front desk associate.

Qualifications:

• Graduate of any four (4) year course

• Fresh graduates are welcome to apply

• Experience in Front Desk is an advantage but not required

• With pleasing/delightful personality

• Amenable to commute or relocate to Poblacion, Makati