Front Desk Associate (M. Dental)

Banh Mi Kitchen Services; Taguig; On-site; PHP 279,000 - 424,000; Full time

Job summary

A healthcare service provider in Taguig is seeking a full-time administrative staff member to greet patients, manage appointment scheduling, and assist with billing. The ideal candidate has a high school diploma or equivalent and previous experience in a dental office or healthcare environment. Strong organizational skills and a positive attitude are essential for providing excellent customer service.

Qualifications

• Previous experience in a dental office or healthcare environment is preferred.
• Ability to multi-task and stay organized in a fast-paced environment.
• Positive attitude and strong problem-solving abilities.
• Strong communication and interpersonal skills.
• Ability to multi-task and stay organized in a fast-paced environment.

Responsibilities

• Greet and welcome patients in a friendly manner.
• Manage the appointment schedule efficiently and confirm appointments.
• Assist with patient check-in and check-out, maintaining confidentiality.
• Manage the appointment schedule efficiently, ensuring confirmations and reminders.
• Coordinate with the dental team to ensure proper patient flow and minimize wait time.
• Assist with patient check-in and check-out; document handling.
• Maintain patient files, confidentiality and HIPAA compliance.
• Process insurance verifications and authorizations as needed.
• Assist in processing billing and payments, including handling co-pays and managing accounts.
• Ensure the front desk is organized and professional at all times.
• Manage mail and office correspondence.
• Assist with inventory and supplies management.
• Address patient concerns or complaints calmly and professionally.
• Provide excellent customer service to ensure a positive clinic experience.
• Work with dental staff to ensure smooth patient care and coordination.

Skills

Strong communication skills

Interpersonal skills

Organization skills

Problem-solving abilities

Multi-tasking

Organizational skills

Education

High school diploma or equivalent

Certification in office administration or healthcare administration

Tools

Microsoft Office

Dental software

Job description

On-site - Taguig 1-3 Yrs Exp High/Senior High School Full-time

Job Description

• Greet and welcome patients in a friendly and professional manner.
• Answer phone calls, emails, and online inquiries, scheduling of appointments and providing general information.
• Ensure patient records are up-to-date and accurate.

Appointment Scheduling:

• Manage the appointment schedule efficiently, ensuring that all appointments are confirmed and reminders are sent.
• Coordinate with the dental team to ensure proper patient flow and minimize wait time.

Administrative Support:

• Assist with patient check-in and check-out, ensuring all necessary documentation is completed.
• Maintain patient files, ensuring confidentiality and compliance with HIPAA regulations.
• Process insurance verifications and authorizations as needed.
• Assist in processing billing and payments, including handling co-pays and managing accounts.
• Ensure the front desk area is organized and professional at all times.
• Manage incoming and outgoing mail and other office correspondence.
• Assist with office inventory and supplies management.

Customer Service:

• Address patient concerns or complaints in a calm, professional, and compassionate manner.
• Ensure all patients have a positive experience at the clinic by providing excellent customer service.
• Work closely with the dental staff, including hygienists and dentists, to ensure smooth patient care and coordination.
• Assist with any other tasks assigned by the clinic manager or senior staff.

QUALIFICATIONS:

• High school diploma or equivalent; additional certification in office administration or healthcare administrations is a plus.
• Previous experience in dental office or healthcare environment is preferred.
• Proficient in using office software (e.g., Microsoft Office, dental software).
• Strong communication and interpersonal skills.
• Ability to multi-task and stay organized in a fast-paced environment.
• Positive attitude and strong problem-solving abilities.

Working Location

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