Front Desk Associate (M. Dental)

Banh Mi Kitchen Services, Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A healthcare service provider based in Taguig is seeking a full-time administrative professional to enhance patient interaction, manage appointments, and provide administrative support in a dental office setting. The ideal candidate will have a high school diploma, preferably with experience in a healthcare environment, and strong skills in communication and office software.

Qualifications

• Previous experience in a dental office or healthcare environment is preferred.
• Ability to multi-task and stay organized in a fast-paced environment.
• Positive attitude is essential.

Responsibilities

• Greet and welcome patients in a friendly and professional manner.
• Manage the appointment schedule efficiently.
• Assist with patient check-in and check-out.
• Manage incoming and outgoing office mail.
• Address patient concerns or complaints professionally.

Skills

Strong communication skills

Interpersonal skills

Multitasking

Organizational skills

Problem-solving abilities

Education

High school diploma or equivalent

Certification in office administration or healthcare administrations

Tools

Microsoft Office

Dental software

Job description

Patient Interaction

• Greet and welcome patients in a friendly and professional manner.
• Answer phone calls, emails, and online inquiries, scheduling of appointments and providing general information.
• Ensure patient records are up-to-date and accurate.

Appointment Scheduling

• Manage the appointment schedule efficiently, ensuring that all appointments are confirmed and reminders are sent.
• Coordinate with the dental team to ensure proper patient flow and minimize wait time.

Administrative Support

• Assist with patient check-in and check-out, ensuring all necessary documentation is completed.
• Maintain patient files, ensuring confidentiality and compliance with HIPAA regulations.
• Process insurance verifications and authorizations as needed.
• Assist in processing billing and payments, including handling co-pays and managing accounts.

Dental Office Management

• Ensure the front desk area is organized and professional at all times.
• Manage incoming and outgoing mail and other office correspondence.
• Assist with office inventory and supplies management.

Customer Service

• Address patient concerns or complaints in a calm, professional, and compassionate manner.
• Ensure all patients have a positive experience at the clinic by providing excellent customer service.

Collaboration

• Work closely with the dental staff, including hygienists and dentists, to ensure smooth patient care and coordination.
• Assist with any other tasks assigned by the clinic manager or senior staff.

Qualifications

• High school diploma or equivalent; additional certification in office administration or healthcare administrations is a plus.
• Previous experience in a dental office or healthcare environment is preferred.
• Proficient in using office software (e.g., Microsoft Office, dental software).
• Strong communication and interpersonal skills.
• Ability to multi-task and stay organized in a fast-paced environment.
• Positive attitude and strong problem-solving abilities.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Human Resources, Administrative, and Legal

Industries

• Food and Beverage Services