Front-Desk Associate

Customer Frontline Solutions; Muntinlupa; On-site; PHP 201,000 - 312,000; Full time

Job summary

Customer Frontline Solutions is seeking a dedicated receptionist for our hospital front desk in Metro Manila. The role involves greeting patients, guiding them to departments, and addressing inquiries about services and schedules.

You will support admissions, discharges, and patient transport, while maintaining safety and privacy. The ideal candidate has a bachelor’s degree and strong communication, listening, and problem-solving skills.

Qualifications

• Bachelor’s degree required or equivalent.
• Experience in customer service, front desk, healthcare support, or call center is an advantage.
• Strong communication and interpersonal skills are essential.
• Excellent listening and problem-solving abilities are required.

Responsibilities

• Greet and assist patients and visitors; provide directions and initial guidance.
• Respond to inquiries regarding hospital services, schedules, and procedures.
• Guide patients to appropriate departments; assist elderly, PWDs, and patients with mobility needs.
• Maintain orderly flow in registration and service areas; implement crowd control during peak periods.
• Assist with admissions, discharge, and internal transport; ensure patient safety and comfort.
• Receive, document, and escalate concerns; support resolution to maintain satisfaction.
• Liaise between patients, visitors, and hospital units; communicate urgent requests or incidents promptly.
• Adhere to hospital policies, safety protocols, and confidentiality requirements.
• Maintain accurate logs; provide regular performance and service reports.
• Demonstrate empathy, professionalism, and patient-focused service; participate in ongoing training.

Skills

Strong communication

Interpersonal skills

Listening skills

Problem-solving

Multitasking

Organizational skills

Education

Bachelor’s degree in any course

Tools

Microsoft Office

Email systems

Data entry systems

Job description

• Reception & Welcome: Greet and assist patients and visitors; provide directions and initial guidance.
• Information & Assistance: Respond to inquiries regarding hospital services, schedules, and procedures.
• Navigation & Escort Services: Guide patients to appropriate departments; assist elderly, PWDs, and patients with limited mobility.
• Queue & Crowd Management: Maintain orderly flow in registration and service areas; implement crowd control during peak periods.
• Patient Support Services: Assist with admissions, discharge, and internal transport; ensure patient safety and comfort.
• Complaint Handling & Service Recovery: Receive, document, and escalate concerns; support resolution to maintain satisfaction.
• Coordination & Communication: Liaise between patients, visitors, and hospital units; communicate urgent requests or incidents promptly.
• Safety, Security & Compliance: Adhere to hospital policies, safety protocols, and confidentiality requirements.
• Documentation & Reporting: Maintain accurate logs; provide regular performance and service reports.
• Professionalism & Standards: Demonstrate empathy, professionalism, and patient-focused service; participate in ongoing training.

Qualifications

• Female;
• Height must be 5'5" and above
• Bachelor’s degree in any course
• Experience in customer service, front desk, healthcare support, or call center is an advantage
• Strong communication and interpersonal skills
• Excellent listening and problem-solving abilities
• Comfortable interacting with patients and handling sensitive information confidentially
• Proficient in Microsoft Office, email, and data entry systems
• Ability to multitask and manage appointments, inquiries, and records accurately
• Detail-oriented with good organizational skills
• Willing to work on shifting schedules, weekends, or holidays if required
• Professional appearance and positive attitude