Front Desk Receptionists

La Colonial Resort Palawan; Palawan; On-site; PHP 100,000 - 400,000; Full time

Job summary

A hospitality company in Isabela, Palawan is seeking a Front Desk Receptionist to provide exceptional customer service and manage front desk operations. The ideal candidate will have a high school diploma and relevant experience, with strong communication skills and proficiency in Microsoft Office. This role involves scheduling, data entry, cash handling, and ensuring a welcoming environment for guests. Opportunities for growth are available in a fast-paced setting.

Responsibilities

• Welcome visitors, clients or patients; answer queries and direct them to appropriate personnel.
• Manage front desk operations, including phone calls, emails and correspondence.
• Book appointments, meetings and reservations; maintain accurate calendars.
• Accurately record visitor/patient information, update records and manage databases.
• Resolve complaints, provide information and address concerns.
• Assist with mailings, scanning, photocopying and filing.
• Manage transactions, process payments and handle invoicing (if applicable).
• Maintain confidentiality, secure sensitive information and adhere to data protection policies.
• Ensure reception area cleanliness, organization and supplies.
• Support colleagues, provide backup coverage and participate in meetings.

Skills

Excellent communication and interpersonal skills

Proficient in Microsoft Office and Google Suite

Strong organizational and time management abilities

Attention to detail and accuracy

Friendly, approachable, and professional demeanor

Ability to multitask and handle pressure

Basic technical skills (phone systems, email, software)

Education

High School Diploma or equivalent

Administrative Assistant training or certification (preferred)

Relevant work experience (1-2 years)

Job description

Job Title: Front Desk Receptionist

Job Summary

Provide exceptional customer service, manage front desk operations, and support administrative tasks to ensure a seamless experience for clients, guests or patients.

1. *Greet and Assist*: Welcome visitors, clients or patients; answer queries and direct them to appropriate personnel.
2. *Reception Duties*: Manage front desk operations, including phone calls, emails and correspondence.
3. *Scheduling*: Book appointments, meetings and reservations; maintain accurate calendars.
4. *Data Entry*: Accurately record visitor/patient information, update records and manage databases.
5. *Customer Service*: Resolve complaints, provide information and address concerns.
6. *Administrative Support*: Assist with mailings, scanning, photocopying and filing.
7. *Cash Handling*: Manage transactions, process payments and handle invoicing (if applicable).
8. *Security and Confidentiality*: Maintain confidentiality, secure sensitive information and adhere to data protection policies.
9. *Maintenance*: Ensure reception area cleanliness, organization and supplies.
10. *Team Collaboration*: Support colleagues, provide backup coverage and participate in meetings.

Essential Skills

1. Excellent communication and interpersonal skills
2. Proficient in Microsoft Office and Google Suite
3. Strong organizational and time management abilities
4. Attention to detail and accuracy
5. Friendly, approachable and professional demeanor
6. Ability to multitask and handle pressure
7. Basic technical skills (phone systems, email, software)

Education and Qualifications

1. High School Diploma or equivalent
2. Administrative Assistant training or certification (preferred)
3. Relevant work experience (1-2 years)

Working Hours

1. *Standard Hours*: 8 hours
2. *Flexibility*: Occasional evenings, weekends or overtime (if required)

Salary and Benefits

1. Competitive salary range:
2. Benefits package: regulated benefits

Work Environment

1. Office setting
2. Fast-paced, dynamic environment
3. Opportunities for growth and professional development

General Requirements

1. Age: 18+ years old
2. Education: High School Diploma/Equivalent
3. Work Experience: Relevant experience (1-2 years)
4. Language Skills: Fluency in English
5. Availability: Full-time/Part-time, flexible hours

Administrative Requirements

1. Computer literacy (MS Office, Google Suite)
2. Data entry and record-keeping skills
3. Communication and interpersonal skills
4. Organizational and time management abilities
5. Attention to detail and accuracy

Technical Requirements

1. Software proficiency
2. Hardware knowledge (e.g., printers, scanners)
3. Familiarity with industry-specific tools

Soft Skills Requirements

1. Teamwork and collaboration
2. Customer service and relations
3. Problem-solving and adaptability
4. Time management and prioritization
5. Leadership and initiative

Physical Requirements

1. Ability to lift/move objects (specify weight)
2. Standing/sitting for extended periods
3. Vision/hearing requirements
4. Manual dexterity and fine motor skills