Front-Desk Team Leader

Customer Frontline Solutions; Muntinlupa; On-site; PHP 357,000 - 502,000; Full time

Job summary

Customer Frontline Solutions in the Philippines is seeking a Front Desk Supervisor to oversee daily operations, lead and coach staff, and ensure exceptional guest service. The role requires strong communication and leadership and involves coordinating with housekeeping and other departments to fulfill guest requests.

The ideal candidate will have prior front desk or hotel experience, a degree in hospitality management or related field, and the ability to multitask and handle challenging guest

Qualifications

• Female; candidate may be required to meet gender-related preference stated.
• Height must be 5'5" or above.
• Bachelor’s degree in hospitality management, Business Administration, or related field preferred.
• Proven experience at the front desk, customer service, or hotel/reception operations.
• Leadership or supervisory experience is an advantage.
• Knowledge of reservation systems, MS Office, and front office procedures.
• Organized, detail-oriented, and able to multitask.
• Flexible with shifting schedules, weekends, and holidays.

Responsibilities

• Supervise daily front desk operations and ensure smooth workflow
• Lead, train, and support front desk staff
• Monitor staff performance and provide coaching when needed
• Ensure excellent guest service and handle guest concerns professionally
• Assist with guest check-in, check-out, and reservations when necessary
• Coordinate with housekeeping and other departments for guest requests
• Maintain accurate records, reports, and front office documentation
• Ensure compliance with company policies, procedures, and service standards
• Manage scheduling and shift assignments of front desk staff
• Resolve operational issues and escalate concerns when required
• Monitor cleanliness and organization of the reception area
• Handle cash transactions and billing procedures accurately
• Support achievement of customer satisfaction and operational goals
• Maintain a professional and welcoming atmosphere at the front desk

Skills

Front desk supervision

Customer service

Leadership

Communication

Interpersonal skills

Problem-solving

Multitasking

Attention to detail

Flexibility

Cash handling

Education

Bachelor’s degree in hospitality management or related field

Tools

Reservation systems

MS Office

Job description

• Supervise daily front desk operations and ensure smooth workflow
• Lead, train, and support front desk staff
• Monitor staff performance and provide coaching when needed
• Ensure excellent guest service and handle guest concerns professionally
• Assist with guest check-in, check-out, and reservations when necessary
• Coordinate with housekeeping and other departments for guest requests
• Maintain accurate records, reports, and front office documentation
• Ensure compliance with company policies, procedures, and service standards
• Manage scheduling and shift assignments of front desk staff
• Resolve operational issues and escalate concerns when required
• Monitor cleanliness and organization of the reception area
• Handle cash transactions and billing procedures accurately
• Support achievement of customer satisfaction and operational goals
• Maintain a professional and welcoming atmosphere at the front desk

Qualifications

• Female;
• Height must be 5'5" or above
• Bachelor’s degree in hospitality management, Business Administration, or related field preferred
• Proven experience at the front desk, customer service, or hotel/reception operations
• Leadership or supervisory experience is an advantage
• Strong communication and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Ability to handle guest concerns professionally and calmly
• Knowledge of reservation systems, MS Office, and front office procedures
• Organized, detail-oriented, and able to multitask
• Flexible with shifting schedules, weekends, and holidays
• Professional attitude with strong customer service focus