Front Desk And Admin Support Insurance Verification And PA

GoLean Health; Pasig; Hybrid; PHP 431,000 - 517,000; Full time

Job summary

GoLean Health is seeking a Virtual Medical Assistant & Patient Scheduling Coordinator to support a U.S.-based gastroenterology practice. The role combines patient-facing and clinical administrative duties with an initial focus on calls, scheduling, and front-desk support.

Ideal candidates will have hands-on experience with eClinicalWorks (eCW), strong English communication, and the ability to coordinate appointments and verify insurance across platforms.

Qualifications

• Minimum 1 year of hands-on experience with a U.S.-based medical practice.
• Experience as medical receptionist/front-desk and medical assistant administrative tasks.
• Hands-on experience with eClinicalWorks (eCW) required.
• Strong scheduling and appointment coordination experience.
• Familiar with prior authorizations, insurance verification, and lab/diagnostic workflows.
• Excellent English communication, both spoken and written.

Responsibilities

• Handle inbound/outbound patient calls and appointment requests.
• Schedule, reschedule, and coordinate patient visits in eCW.
• Support physicians with chart prep and documentation.
• Verify insurance and process prior authorizations.
• Document workflows and maintain SOPs; communicate with clinic team.

Skills

US medical practice experience

Medical receptionist/front-desk

eClinicalWorks (eCW) experience

Patient scheduling

English communication

Tools

eClinicalWorks (eCW)

Net2Phone

Job description

Job Description:

Front Desk & Admin Support, Insurance Verification & PA

Remote | Gastroenterology Practice | 40 hours/week
Schedule: $5-$6/hour | 12:00 PM to 8:00 PM Central Time

Position Overview

We are looking for an experienced Virtual Medical Assistant & Patient Scheduling Coordinator to support a growing U.S.-based gastroenterology practice.

This is a hybrid patient-facing and clinical administrative role. Your initial focus will be patient calls, scheduling, appointment coordination, and front-desk support. As you become familiar with the practice, your responsibilities may expand into broader Medical Assistant and provider-support functions.

The ideal candidate has experience supporting a U.S.-based medical practice, is confident communicating directly with patients and providers, and has hands-on experience using eClinicalWorks (eCW).

Key Responsibilities

1. Patient Calls, Scheduling & Front Desk Support

• Manage inbound and outbound patient calls, respond to basic inquiries, and follow up on appointment requests and prospective patient leads.

• Schedule, reschedule, and coordinate new patient visits, follow-ups, procedures, and surgical appointments in eClinicalWorks (eCW).

• Monitor patient communications across phone, email, and text, including appointment reminders, preparation instructions, scheduling changes, and other follow-up needs.

2. Medical Assistant & Provider Support

• Support Physicians and Nurse Practitioners with chart preparation, intake information, medical documentation, and other remote clinical administrative tasks.

• Assist with new prescription requests, medication refill requests, and related documentation according to established clinic protocols.

• Track laboratory, pathology, and diagnostic results and appropriately communicate or route information to providers and patients as directed.

3. Insurance Verification & Prior Authorization

• Verify patient insurance coverage and accurately document relevant benefits and coverage information in the patient record.

• Process and follow up on prior authorization requests for procedures, medications, visits, and other services as assigned.

• Coordinate with patients, providers, and insurance representatives to obtain required information and resolve authorization or coverage-related issues.

4. Workflow Documentation & Team Collaboration

• Document clinic-specific scheduling, communication, and administrative processes as you learn the practice's workflows.

• Help develop clear SOPs and step-by-step procedures that can support consistent operations and future team expansion.

• Maintain clear and timely communication with Physicians, Nurse Practitioners, schedulers, front-desk staff, and other members of the clinic team.

Required Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice

• Experience performing both medical receptionist/front-desk and Medical Assistant-related administrative responsibilities

• Hands-on eClinicalWorks (eCW) experience is required

• Strong experience with patient scheduling and appointment coordination

• Familiarity with prior authorizations, insurance verification, prescriptions/refills, and laboratory or diagnostic-result workflows

• Excellent spoken and written English communication skills

• Strong attention to detail, organization, follow-through, and documentation skills

• Comfortable communicating directly with patients, providers, and clinic staff

• Ability to work independently while maintaining consistent communication with the onsite team

• Saturday availability may occasionally be required depending on patient volume and scheduling needs. Schedule changes will be communicated for at least a week if Saturday schedule is needed.

Tools & Systems

• eClinicalWorks (eCW) for patient records, scheduling, and clinical documentation

• net2phone for inbound and outbound patient calls

• Clinic email and text messaging platforms

• Secure VPN and other productivity and communication tools

Requirements: