Customer Service Representative (Telco Account)

XMC BPO Manila; Cebu City; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

13th Month Pay

Pag-Ibig Fund

Paid Holidays

Job Training

Job summary

A customer service company is seeking a Customer Service Representative to join their Telco Account team in Cebu City. The ideal candidate will handle customer inquiries and provide exceptional service. Requirements include at least 6 months of experience in customer service and strong communication skills. This role operates onsite with a shifting schedule.

Qualifications

• At least 6 months of experience in customer service, preferably in BPO or telco.
• Excellent verbal and written communication skills in English.
• Willingness to work onsite and in a shifting schedule.
• Willingness to work onsite and in a shifting schedule (including weekends and holidays).
• High school diploma or equivalent; college level or graduate preferred.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Provide accurate information regarding products and services.
• Resolve customer complaints empathetically and efficiently.
• Document customer interactions and maintain detailed records in the system.
• Collaborate with team members and supervisors to improve service delivery.
• Meet performance metrics including call quality, customer satisfaction, and response time.

Skills

Customer service skills

Verbal communication

Problem-solving

Multitasking

Education

High school diploma or equivalent

College level or graduate preferred

Job description

XMC BPO Manila

Negotiable

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Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

13th Month Pay, Pag-Ibig Fund, Paid Holidays

Professional Development

Job Training

We’re looking for enthusiastic and customer‑focused individuals to join our Telco Account team. As a Customer Service Representative, you’ll be the frontline voice of our telecommunications client, assisting customers with inquiries, resolving issues, and delivering exceptional service experiences.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently
• Provide accurate information regarding products, services, billing, and technical support
• Resolve customer complaints with empathy and a solution‑oriented approach
• Document customer interactions and maintain detailed records in the system
• Collaborate with team members and supervisors to improve service delivery
• Meet performance metrics including call quality, customer satisfaction, and response time

Qualifications

• Preferably with at least 6 months of experience in customer service (BPO or telco experience is a plus)
• Excellent verbal and written communication skills in English
• Strong problem‑solving and multitasking abilities
• Willingness to work onsite and in a shifting schedule (including weekends and holidays)
• High school diploma or equivalent; college level or graduate preferred

English Language Customer Service Call Centre Account Management

Preview

Active within seven days

Working Location

8TH floor, The 8th Floor Ocean View at Tambuli Condominiums. Buyong Rd, Lapu‑Lapu City, 6015 Cebu, Philippines

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HR Officer XMC BPO Manila