Freshers Welcome: Telco Email & Chat Support (On-site)

Cald Well; Malabon; On-site; PHP 201,000 - 268,000; Full time

Job summary

Cald Well in Metro Manila is hiring a Customer Service Associate to handle inquiries, resolve issues, and document interactions accurately. This on-site role requires you to work in the Malabon area and to contribute to a collaborative team environment.

You will stay informed about company policies and services to provide reliable information to customers, while performing basic troubleshooting when needed. Interviews will be conducted on-site.

Qualifications

• High school diploma or equivalent required.
• Customer service experience is a plus but not required.
• On-site work is mandatory.
• Willing to attend on-site interviews.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Document interactions accurately in the system.
• Stay updated on company policies to provide reliable information.
• Support a positive team environment.
• Perform basic troubleshooting when needed.

Skills

Customer service

Documentation

Communication skills

Teamwork

Troubleshooting

Education

High school diploma or equivalent

Job description

Cald Well in Metro Manila is hiring a Customer Service Associate to handle inquiries, resolve issues, and document interactions accurately. This on-site role requires you to work in the Malabon area and to contribute to a collaborative team environment.

You will stay informed about company policies and services to provide reliable information to customers, while performing basic troubleshooting when needed. Interviews will be conducted on-site.