On-Site Technical Support & Client Care Associate

Cald Well; Metro Manila; Vor Ort; PHP 201.000 - 312.000; Vollzeit

Zusammenfassung

Cald Well in Metro Manila is seeking a customer service representative to handle inquiries, resolve issues, document interactions, and provide reliable information. The role is on-site and welcomes high school graduates or college undergraduates.

You will join a collaborative team, uphold company policies, and deliver courteous, accurate assistance. Prior experience is welcome but not required, and you should be prepared for on-site interviews and quick, professional problem-solving.

Qualifikationen

• Must have completed at least a high school education or equivalent; college undergraduates are welcome.
• Previous experience in a similar role is an advantage but not required.
• Must be able to work on-site.
• Willing to attend interviews conducted on-site.

Aufgaben

• Handle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.
• Accurately document customer interactions, transactions, and order details within the system.
• Keep up to date with company policies, procedures, and services to deliver reliable information to customers.
• Support a positive and team-oriented work environment.
• Perform basic troubleshooting tasks when required.

Kenntnisse

Customer service

Communication

Teamwork

Ausbildung

High school diploma or equivalent

Undergraduate welcome

Jobbeschreibung

Cald Well in Metro Manila is seeking a customer service representative to handle inquiries, resolve issues, document interactions, and provide reliable information. The role is on-site and welcomes high school graduates or college undergraduates.

You will join a collaborative team, uphold company policies, and deliver courteous, accurate assistance. Prior experience is welcome but not required, and you should be prepared for on-site interviews and quick, professional problem-solving.