On-Site Email & Chat Support Specialist

Cald Well; Metro Manila; On-site; PHP 180,000 - 240,000; Full time

Job summary

Cald Well in Metro Manila, Philippines is seeking an on-site Customer Support Associate to handle inquiries, document interactions, and provide reliable information to customers. The role emphasizes professionalism, teamwork, and effective problem resolution.

Ideal candidates are willing to attend on-site interviews and contribute to a positive work environment while performing basic troubleshooting when needed.

Qualifications

• Must have completed at least a high school education or equivalent; college undergraduates are welcome.
• Previous experience in a similar role is an advantage but not required.
• Must be able to work on-site.
• Willing to attend interviews conducted on-site.

Responsibilities

• Handle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.
• Accurately document customer interactions, transactions, and order details within the system.
• Keep up to date with company policies, procedures, and services to deliver reliable information to customers.
• Support a positive and team-oriented work environment.
• Perform basic troubleshooting tasks when required.

Education

High school diploma or equivalent; college undergraduates welcome

Job description

Cald Well in Metro Manila, Philippines is seeking an on-site Customer Support Associate to handle inquiries, document interactions, and provide reliable information to customers. The role emphasizes professionalism, teamwork, and effective problem resolution.

Ideal candidates are willing to attend on-site interviews and contribute to a positive work environment while performing basic troubleshooting when needed.