On-Site Email & Chat Support Specialist

Recruitify_HR; Quezon City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Recruitify_HR is seeking a customer service representative to handle inquiries, resolve issues, and document interactions on-site in Metro Manila. You will follow company policies and provide reliable information to customers, contributing to a positive team environment.

The role welcomes new graduates; prior experience is a plus but not required, and on-site interviews will be conducted. Strong communication and basic troubleshooting abilities are valued for success.

Qualifications

• High school diploma or equivalent; college undergraduates welcome.
• Experience in a similar role is advantageous but not required.
• On-site work required.
• Willing to attend on-site interviews.

Responsibilities

• Handle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.
• Accurately document customer interactions, transactions, and order details within the system.
• Keep up to date with company policies, procedures, and services to deliver reliable information to customers.
• Support a positive and team-oriented work environment.
• Perform basic troubleshooting tasks when required.

Skills

Customer service

Communication

On-site work

Interview readiness

Education

High school diploma or equivalent

College undergraduate welcome

Job description

Recruitify_HR is seeking a customer service representative to handle inquiries, resolve issues, and document interactions on-site in Metro Manila. You will follow company policies and provide reliable information to customers, contributing to a positive team environment.

The role welcomes new graduates; prior experience is a plus but not required, and on-site interviews will be conducted. Strong communication and basic troubleshooting abilities are valued for success.