Fresh Graduate | Customer Service Representative (Entry Level)

Ugnay Solutions Philippines; Metro Manila; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Free training provided

HMO coverage with 2 free dependents

Life insurance

Point-to-point shuttle service

Free parking

Job summary

Ugnay Solutions in Metro Manila invites fresh graduates to join as a Customer Service Representative (Entry Level). You'll support international clients via calls, chats, or emails, with full training provided.

You'll log interactions in internal systems, follow quality guidelines, and strive to meet quality, productivity, and attendance targets. This onsite role offers a competitive compensation package and benefits.

Qualifications

• Fresh graduate, high school graduate, or undergraduate.
• No prior experience required; training provided.
• Willing to work onsite and on shifting schedule.
• Good communication skills and customer-first attitude.

Responsibilities

• Handle customer inquiries through calls, chats, or emails.
• Resolve customer concerns accurately and within service standards.
• Use internal systems and tools to provide correct information and log every interaction.
• Follow processes and quality guidelines to keep the customer experience consistent.
• Meet targets for quality, productivity, and attendance.

Skills

Communication skills

Customer-first attitude

Education

Fresh graduate / high school graduate / undergraduate

Job description

Fresh Graduate | Customer Service Representative (Entry Level)

You will be working with a global customer experience services provider supporting international clients across multiple industries. This is an entry-level role, with full training provided.

What you will do

• Handle customer inquiries through calls, chats, or emails
• Resolve customer concerns accurately and within service standards
• Use internal systems and tools to provide correct information and log every interaction
• Follow processes and quality guidelines to keep the customer experience consistent
• Meet targets for quality, productivity, and attendance

What we are looking for

• Fresh graduate, high school (old curriculum or K-12) graduate, or undergraduate
• With or without BPO or customer service experience
• Good communication skills and a customer-first attitude
• Willing to work onsite
• Open to a shifting schedule

Work Arrangement

• Onsite

Benefits and Compensation

• Free training provided, so no prior experience is needed
• Competitive compensation package
• HMO coverage with 2 free dependents
• Life insurance
• Point-to-point shuttle service
• Free parking