Customer Service Representative - Fresh Graduates are encourage to apply

E-Solutions IT Services; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service provider in Quezon City is seeking candidates for a customer service role. Responsibilities include responding to inquiries and resolving complaints with professionalism. Candidates should be college graduates, preferably with BPO experience, and possess excellent communication skills. The role requires onsite work and a willingness to work shifts.

Qualifications

• Fresh Graduates of Finance, Accounting, and Marketing are encouraged to apply.
• Willing to work onsite.
• Willing to work on a shifting schedule.

Responsibilities

• Respond promptly to customer inquiries via phone, email, live chat, or in-person.
• Handle and resolve customer complaints with professionalism and empathy.
• Maintain a deep understanding of products, services, policies, and procedures.

Skills

Excellent communication skills (Written and Verbal)

Customer service aptitude

Education

College graduate with 1 year BPO experience

Job description

• Respond promptly to customer inquiries via phone, email, live chat, or in-person.
• Handle and resolve customer complaints with professionalism and empathy.
• Maintain a deep understanding of products, services, policies, and procedures.
• Process orders, forms, applications, and requests accurately.
• Follow up with customers to ensure their issues are resolved.
• Maintain customer records by updating account information.
• Identify and escalate priority issues to the appropriate channels.
• Provide feedback on the efficiency of the customer service process.
• Meet personal/team qualitative and quantitative targets.

• Fresh Graduates of Finance, Accounting, and Marketing are encourage to apply
• College graduate with 1 year BPO experience
• Excellent communication skills (Written and Verbal)
• Willing to work onsite
• Willing to work on a shifting schedule
• Can start ASAP