Customer Care Support | Fresh Graduates are Welcome to Apply | Pasig

Metacom Careers; Pasig; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

HMO from Day 1

Paid training

Performance bonus

Paid leave credits

13th Month Pay

Employee recognition programs

Job summary

Metacom Careers is seeking a Customer Service Representative (CSR) for a voice-based account in Pasig. No call center experience is required, and paid training is provided. The role is full-time on-site with a shifting schedule, offering HMO from Day 1 and performance-related incentives.

Ideal for fresh graduates looking to start a BPO career, the position emphasizes structured training, customer-first service, and growth within the company. Educational background: College Graduate.

Qualifications

• College graduate with no call center experience required; paid training provided.
• Willing to work onsite in Pasig on a shifting schedule.
• Strong customer-first attitude and good listening skills.
• Proficient in basic computer and typing skills.

Responsibilities

• Answer inbound customer calls and respond to inquiries.
• Provide accurate product, service, and account information.
• Resolve customer concerns and complaints professionally.
• Process orders, requests, and account updates.
• Document interactions in the CRM.
• Meet quality, handle time, and productivity targets.

Skills

No experience required

Customer service

Basic computer skills

Good listening skills

Education

College Graduate

Job description

Customer Care Support | Fresh Graduates are Welcome to Apply | Pasig

On-site - Pasig No Exp Required Diploma Full-time

Employee Recognition and Rewards

Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Metacom Careers is hiring a Customer Service Representative (CSR) for a voice-based account.

If you're a college graduate looking for your first BPO opportunity, you may be wondering how you'll handle calls, customers, and performance targets without prior experience. The good news: no call center experience is required , and paid training is provided.

Starting a customer service career can feel intimidating, especially when you're not used to handling customer calls. You may be asking yourself:

• "What if I don't have BPO experience?"


• "What if I don't know how to handle difficult customers?"


• "Can I really learn to manage calls and meet targets?"


• "Will I be trained before handling actual customers?"

You don't need to have everything figured out before you apply. Structured paid training, coaching, and hands-on learning , you can build your confidence and develop the skills needed to succeed as a Customer Service Representative.

• Position: Customer Service Representative


• Work Setup: Onsite


• Schedule: Shifting Schedule


• Employment Type: Full-Time


• Experience: No Experience Required (Related Experience a Plus)


• Education: College Graduate

Responsibilities

• Answer inbound customer calls and respond to inquiries


• Provide accurate product, service, and account information


• Resolve customer concerns and complaints professionally


• Process orders, requests, and account updates


• Document interactions in the CRM


• Meet quality, handle time, and productivity targets


• Escalate complex issues when needed

Qualifications

• College Graduate


• No call center experience needed BPO/customer service background a plus


• Basic computer and typing skills


• Willing to work onsite on a shifting schedule


• Customer-first attitude and good listening skills


• HMO from Day 1


• Paid training


• Paid leave credits


• 13th Month Pay


• Government-mandated benefits


• Employee recognition programs

Why Join Metacom Careers

• No experience needed - a beginner-friendly entry point into BPO


• Paid, structured training before handling live calls


• Build confidence in customer communication and problem-solving


• Develop skills in handling customer concerns professionally


• Gain real-world experience in a high-demand customer service role


• Clear path to Team Lead, QA, or Trainer roles

Working Location

Rockwell Business Center, Pasig, Metro Manila, Philippines