Customer Service Representative (Entry-Level)

Ugnay Solutions Philippines; Makati; On-site; PHP 183,000 - 219,000; Full time

Benefits offered by this job

HMO coverage for 2 dependents

Point-to-point shuttle service

20% Night Differential upon regulariz​

Job summary

Ugnay Solutions Philippines in Makati is seeking an entry-level Customer Service Representative to join a global customer experience team. You will handle inquiries via calls, chats, or emails and learn to resolve concerns within standard procedures through provided training.

The role is onsite with shifting schedules. Ideal candidates are fresh graduates or undergraduates, with or without prior BPO experience, ready to start with full training and growth opportunities.

Qualifications

• Fresh graduates or undergraduates welcome.
• Willing to work onsite and on a shifting schedule.
• Open to entry-level applicants with or without prior BPO experience.

Responsibilities

• Handle customer inquiries via calls, chats, or emails.
• Resolve concerns accurately and within service standards.
• Use internal systems to provide correct information and log interactions.
• Follow processes and quality guidelines to maintain consistent customer experience.
• Meet targets for quality, productivity, and attendance.

Skills

Customer service

Communication

Education

Undergraduate / high school graduate (old curriculum or K-12)

Job description

CUSTOMER SERVICE REPRESENTATIVE (ENTRY-LEVEL)

Overview

• You will be working with a global customer experience services provider supporting international clients across multiple industries. This is an entry-level role, with full training provided.

What you will do

• Handle customer inquiries through calls, chats, or emails
• Resolve customer concerns accurately and within service standards
• Use internal systems and tools to provide correct information and log every interaction
• Follow processes and quality guidelines to keep the customer experience consistent
• Meet targets for quality, productivity, and attendance

What we are looking for

• Undergraduate, fresh graduate, or high school (old curriculum or K-12) graduate
• With or without BPO or customer service experience
• Willing to work onsite
• Open to a shifting schedule

Work Arrangement

• Shifting Schedule | Fully Onsite | Makati City

Benefits and Compensation

• Salary package: PHP 18,000 (depending on program / account)
• HMO coverage with 2 free dependents
• Point-to-point shuttle service
• 20% Night Differential upon regularization