Undergraduate | Customer Service Representative (Entry Level)

Ugnay Solutions Philippines; Metro Manila; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

Free training

HMO (2 dependents)

Life insurance

Shuttle service

Free parking

Competitive pay

Job summary

Ugnay Solutions in the Philippines is hiring an Undergraduate or fresh graduate for an entry-level Customer Service Representative role. You will handle inquiries via calls, chats, or emails and resolve issues within service standards, using internal systems to log each interaction.

This onsite position includes full training and a shifting schedule. The package is competitive and includes HMO for two dependents and life insurance.

Parking and shuttle services are provided to ease daily commuting.

Qualifications

• Open to onsite work in Metro Manila.
• Fresh graduates welcome to apply.
• Good communication skills and a customer-first attitude.
• Willing to work shifting schedule.

Responsibilities

• Handle customer inquiries through calls, chats, or emails.
• Resolve customer concerns accurately and within service standards.
• Use internal systems and tools to provide correct information and log every interaction.
• Follow processes and quality guidelines to keep the customer experience consistent.
• Meet targets for quality, productivity, and attendance.

Skills

Customer service

Communication

Problem solving

Team player

Education

High school diploma / undergraduate

Fresh graduate welcomed

Tools

CRM tools

Job description

Undergraduate | Customer Service Representative (Entry Level)

You will be working with a global customer experience services provider supporting international clients across multiple industries. This is an entry-level role, with full training provided.

What you will do

• Handle customer inquiries through calls, chats, or emails
• Resolve customer concerns accurately and within service standards
• Use internal systems and tools to provide correct information and log every interaction
• Follow processes and quality guidelines to keep the customer experience consistent
• Meet targets for quality, productivity, and attendance

What we are looking for

• Undergraduate, fresh graduate, or high school (old curriculum or K-12) graduate
• With or without BPO or customer service experience
• Good communication skills and a customer-first attitude
• Willing to work onsite
• Open to a shifting schedule

Work Arrangement

• Onsite

Benefits and Compensation

• Free training provided, so no prior experience is needed
• Competitive compensation package
• HMO coverage with 2 free dependents
• Life insurance
• Point-to-point shuttle service
• Free parking