Customer Service Representative (Entry Level)

Ugnay Solutions Philippines; Metro Manila; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Free training provided

Competitive compensation package

HMO coverage with 2 free dependents

Life insurance

Point-to-point shuttle service

Free parking

Job summary

Ugnay Solutions, a global customer experience services provider supporting international clients across multiple industries, is hiring an entry-level Customer Service Representative. You will receive full training and work onsite in Metro Manila, handling inquiries via calls, chats, or emails.

You will log interactions, follow quality guidelines, and strive for high quality, productivity, and attendance while embracing a shifting schedule. Training is provided and no prior experience is required.

Qualifications

• Fresh graduate or student seeking first job.
• With or without BPO or customer service experience.
• Willing to work onsite and adapt to a shifting schedule.
• Good communication skills and a customer-first attitude.

Responsibilities

• Handle customer inquiries via calls, chats, or emails.
• Resolve concerns accurately within service standards.
• Log interactions in internal systems and tools.
• Follow processes and quality guidelines to ensure consistency.
• Meet targets for quality, productivity, and attendance.

Skills

Good communication

Education

High school diploma

Undergraduate

Tech Vocational courses

Job description

Customer Service Representative (Entry Level)

You will be working with a global customer experience services provider supporting international clients across multiple industries. This is an entry-level role, with full training provided.

What you will do

• Handle customer inquiries through calls, chats, or emails
• Resolve customer concerns accurately and within service standards
• Use internal systems and tools to provide correct information and log every interaction
• Follow processes and quality guidelines to keep the customer experience consistent
• Meet targets for quality, productivity, and attendance

What we are looking for

• Fresh graduate, high school (old curriculum or K-12) graduate, undergraduate, tech voc courses, career shifters
• With or without BPO or customer service experience
• Good communication skills and a customer-first attitude
• Willing to work onsite
• Open to a shifting schedule

Work Arrangement

• Onsite

Benefits and Compensation

• Free training provided, so no prior experience is needed
• Competitive compensation package
• HMO coverage with 2 free dependents
• Life insurance
• Point-to-point shuttle service
• Free parking