Customer Service Representative (Entry Level)

Ugnay Solutions; Manila; On-site; PHP 234,000 - 391,000; Full time

Benefits offered by this job

Free training provided

Competitive compensation package

HMO coverage with 2 free dependents

Life insurance

Point-to-point shuttle service

Free parking

Job summary

Ugnay Solutions in Manila is seeking an entry-level Customer Service Representative to support international clients across multiple industries. You will handle inquiries via calls, chats, or emails and log interactions in internal systems.

The role includes full training, with clear guidance to meet quality, productivity, and attendance targets. You will work onsite, with a shifting schedule, and join a team that emphasizes a customer-first attitude and consistent service standards as you grow

Qualifications

• Fresh graduate or recent graduate with old curriculum or K-12.
• With or without BPO or customer service experience.
• Good communication skills and a customer-first attitude.
• Willing to work onsite.
• Open to a shifting schedule.

Responsibilities

• Handle customer inquiries through calls, chats, or emails
• Resolve concerns accurately within service standards
• Log interactions in internal systems and tools to provide correct information
• Follow processes and quality guidelines to keep the customer experience consistent
• Meet targets for quality, productivity, and attendance

Job description

Customer Service Representative (Entry Level)

You will be working with a global customer experience services provider supporting international clients across multiple industries. This is an entry-level role, with full training provided.

What you will do

• Handle customer inquiries through calls, chats, or emails


• Resolve customer concerns accurately and within service standards


• Use internal systems and tools to provide correct information and log every interaction


• Follow processes and quality guidelines to keep the customer experience consistent


• Meet targets for quality, productivity, and attendance

What we are looking for

• Fresh graduate, high school (old curriculum or K-12) graduate, undergraduate, tech voc courses, career shifters


• With or without BPO or customer service experience


• Good communication skills and a customer-first attitude


• Willing to work onsite


• Open to a shifting schedule

Work Arrangement

• Onsite

Benefits and Compensation

• Free training provided, so no prior experience is needed


• Competitive compensation package


• HMO coverage with 2 free dependents


• Life insurance


• Point-to-point shuttle service


• Free parking