Global Customer Support Specialist

3M

Taguig

On-site

PHP 300,000 - 420,000

Full time

3 days ago

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Job summary

3M Global Business Services seeks a Customer Service Representative to support global B2B customers across markets, manage order-to-cash inquiries, and ensure accurate order entry, delivery coordination, and issue resolution. You will collaborate with Supply Chain, Logistics, Sales, and Customer Operations to keep business moving and provide proactive service.

The role demands a customer-focused mindset, strong English communication, and ability to handle multiple priorities with attention to

Qualifications

Bachelor's degree or HS diploma with at least 2 years in customer service or sales.
Experience using ERP/CRM systems.
Strong communication and problem-solving skills.
Detail-oriented with ability to manage multiple orders.
Team collaboration across functions.

Responsibilities

Act as the primary liaison between 3M and customers, overseeing the entire order process from entry to delivery.
Handle order entry, status updates, product inquiries, pricing, shipping, and inventory issues.
Communicate clearly with external customers and internal 3M personnel via phone, chat, and written correspondence.
Manage worklists, raise internal tickets for order management issues, and resolve data-related issues.