French-Speaking Customer Service Advisor — Remote & Growth

MicroSourcing International; Manila; Remote; PHP 446,000 - 725,000; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time-off with cash conversion

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing is seeking a Customer Service Advisor - French to deliver remote bilingual support. You will assist customers in French and English, help with account registration, and guide frame and lens selections, ensuring accuracy and satisfaction.

You’ll handle returns, refunds, order tracking, and log interactions in ServiceCloud, collaborating with product and marketing teams to improve the user experience. A bilingual candidate with optical knowledge is ideal for this role.

Qualifications

• Bilingual fluency in French and English is required.
• Experience with customer service in a bilingual context is essential.
• Familiarity with service CRM/ticketing tools and order management is desirable.

Responsibilities

• Answer customer inquiries in French and English and assist with account registration.
• Verify prescriptions and guide frame and lens selections.
• Handle returns, refunds, and track orders; log interactions in ServiceCloud.
• Communicate order details and feedback to internal teams.

Skills

French & English fluency

Customer service excellence

Communication skills

Problem solving

Tools

Salesforce ServiceCloud

CRM/ticketing systems

Job description

MicroSourcing is seeking a Customer Service Advisor - French to deliver remote bilingual support. You will assist customers in French and English, help with account registration, and guide frame and lens selections, ensuring accuracy and satisfaction.

You’ll handle returns, refunds, order tracking, and log interactions in ServiceCloud, collaborating with product and marketing teams to improve the user experience. A bilingual candidate with optical knowledge is ideal for this role.