Remote Customer Experience Specialist | Flexible Hours

Clearly; Naga; Remote; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Healthcare on day one

Cash conversion PTO

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring a Customer Experience Representative for a work-from-home role with shifting schedules. You will handle inquiries via phone, email, and live chat, verify orders and shipping details, process returns, exchanges, and refunds, and upsell when appropriate.

The role emphasizes strong English communication, multichannel responsiveness, and CRM usage in a fast-paced e-commerce environment. MicroSourcing promotes an inclusive culture with growth opportunities.

Qualifications

• Proven English verbal and written communication skills.
• Typing speed 50–55+ WPM with high accuracy.
• Dedicated private work environment with reliable internet (25+ Mbps).
• Willingness to work on shifting schedules across voice, chat, and email.
• Familiarity with CRM software (Zendesk, Salesforce) and live chat tools.

Responsibilities

• Answer inbound customer inquiries via phone, email, and live web chat.
• Verify customer orders and confirm shipping details.
• Process product returns, exchanges, and account refunds.
• Recommend products and drive sales during customer interactions.
• Log call notes and update customer records in CRM systems.

Skills

Verbal communication

Written communication

Typing speed 50–55 WPM

Private workspace

Multichannel support

English proficiency

Tools

Zendesk

Salesforce

Live chat tools

Job description

MicroSourcing is hiring a Customer Experience Representative for a work-from-home role with shifting schedules. You will handle inquiries via phone, email, and live chat, verify orders and shipping details, process returns, exchanges, and refunds, and upsell when appropriate.

The role emphasizes strong English communication, multichannel responsiveness, and CRM usage in a fast-paced e-commerce environment. MicroSourcing promotes an inclusive culture with growth opportunities.