Customer Service Representative Full Time (Bilingual: French & English)

Wing Assistant; Philippines; On-site; PHP 507,780 - 608,220; Full time

Benefits offered by this job

Job Security and Stability

Paid Training

Inclusive Culture

Upskilling Opportunities

100% Work-From-Home

Exceptionally Supportive Team

Opportunities for Career Growth

Fun Work Environment

Holiday & Overtime Pay

Job summary

Wing Assistant is seeking a French-English Customer Service Representative to work remotely on a full-time basis. The candidate will respond to client inquiries and provide support in both languages. Strong communication skills are essential, along with a minimum of one year of experience in customer service.

The position offers a competitive salary of up to PHP50,000 per month, job security, inclusive culture, and opportunities for career growth within a supportive team.

Qualifications

• At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity.
• Excellent English and French communication skills, both written and verbal (at least B2 level).
• Proactive and confident with keen attention to detail.

Responsibilities

• Respond promptly to client emails and portal requests in both languages.
• Handle inbound and outbound phone calls for client needs.
• Build trusted relationships with customer accounts through friendly interactions.
• Document all interactions and ensure data privacy protocols are followed.

Skills

Fluent in English (written & spoken)

Fluent in French (written & spoken)

Excellent phone communication skills

Excellent email communication skills

Organizational skills

Tech savvy

Attention to detail

Tools

Microsoft Office (especially Excel)

Cloudbeds

MaintainX

Job description

Wing Assistant is looking for a French‑English Customer Service Representative to work remotely on a full‑time status with a client in the Specific industry.

Primary Tasks

• Respond promptly to client emails and portal requests in French and English regarding their concerns
• Handle inbound and outbound phone calls, prioritizing urgent and last‑minute client needs across both French and English‑speaking customers
• Assist customers with their needs, offering empathetic support and swift coordination
• Update and maintain accurate customer records to ensure seamless information flow and accessibility
• Resolve client concerns efficiently and professionally, ensuring swift troubleshooting and clear communication in both languages
• Build trusted relationships with customer accounts through proactive, friendly, and solution‑oriented interactions
• Ensure complete customer satisfaction during every engagement, taking the extra mile to support and reassure clients
• Document all interactions and case updates, adhering to internal procedures, guidelines, and data privacy protocols
• Guest Communication: Handle after‑hours inquiries (live chat, SMS, email, phone) for bookings, issues, and urgent requests
• Coordination: Dispatch maintenance/housekeeping for emergencies (e.g., lockouts, repairs) and follow up
• Reservation Support: Process payments, verify guest details, and manage check‑in workflows
• Ad hoc tasks

Required Experience

• Fluent in English (written & spoken) & French (written & spoken)
• At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English and French communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP
• Experience with word‑processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to detail
• Able to work in EST

Software Tools and Websites Required

• Microsoft Office (Excel for trackers)
• Cloudbeds (reservation management)
• Ikea (guest journey management)
• MaintainX (maintenance ticket system)

Schedule

12 midnight to 8am EST (40hrs per week)

Salary

up to PHP50,000/month

Technical Requirements

• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits

• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay