Customer Service Representative Full Time (Bilingual: French & English)

Wing Assistant

Philippines

Remote

PHP 507,780 - 608,220

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Job Security and Stability

Paid Training

Inclusive Culture

Upskilling Opportunities

100% Work-From-Home

Exceptionally Supportive Team

Opportunities for Career Growth

Fun Work Environment

Holiday & Overtime Pay

Job summary

Wing Assistant is seeking a French-English Customer Service Representative to work remotely on a full-time basis. The candidate will respond to client inquiries and provide support in both languages. Strong communication skills are essential, along with a minimum of one year of experience in customer service.

The position offers a competitive salary of up to PHP50,000 per month, job security, inclusive culture, and opportunities for career growth within a supportive team.

Qualifications

At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity.
Excellent English and French communication skills, both written and verbal (at least B2 level).
Proactive and confident with keen attention to detail.

Responsibilities

Respond promptly to client emails and portal requests in both languages.
Handle inbound and outbound phone calls for client needs.
Build trusted relationships with customer accounts through friendly interactions.
Document all interactions and ensure data privacy protocols are followed.

Skills

Fluent in English (written & spoken)

Fluent in French (written & spoken)

Excellent phone communication skills

Excellent email communication skills

Organizational skills

Tech savvy

Attention to detail

Tools

Microsoft Office (especially Excel)

Cloudbeds

MaintainX

Job description

Wing Assistant is looking for a French‑English Customer Service Representative to work remotely on a full‑time status with a client in the Specific industry.

Primary Tasks

Respond promptly to client emails and portal requests in French and English regarding their concerns
Handle inbound and outbound phone calls, prioritizing urgent and last‑minute client needs across both French and English‑speaking customers
Assist customers with their needs, offering empathetic support and swift coordination
Update and maintain accurate customer records to ensure seamless information flow and accessibility
Resolve client concerns efficiently and professionally, ensuring swift troubleshooting and clear communication in both languages
Build trusted relationships with customer accounts through proactive, friendly, and solution‑oriented interactions
Ensure complete customer satisfaction during every engagement, taking the extra mile to support and reassure clients
Document all interactions and case updates, adhering to internal procedures, guidelines, and data privacy protocols
Guest Communication: Handle after‑hours inquiries (live chat, SMS, email, phone) for bookings, issues, and urgent requests
Coordination: Dispatch maintenance/housekeeping for emergencies (e.g., lockouts, repairs) and follow up
Reservation Support: Process payments, verify guest details, and manage check‑in workflows
Ad hoc tasks

Required Experience

Fluent in English (written & spoken) & French (written & spoken)
At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity
Excellent English and French communication skills, both written and verbal (at least B2 level)
Excellent phone, email, and instant messaging communication skills
Solid organizational and time management skills
Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP
Experience with word‑processing software and spreadsheets (e.g., MS Office)
Knowledge of online calendars and scheduling (e.g., Google Calendar)
Proactive & confident with keen attention to detail
Able to work in EST

Software Tools and Websites Required