Remote Optical Assistant (German Bilingual)

MicroSourcing International; Manila; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking an Optical Assistant - German Bilingual to support customers remotely from the Philippines. You will assist with account registrations, process orders, and guide customers through glasses and lens selections in English and German.

You will verify prescriptions, manage orders, resolve escalations, and maintain detailed ServiceCloud records. The role offers flexible shifts and a strong startup atmosphere with opportunities for growth in a fast-paced, customer‑focused

Qualifications

• Fluent in English and German for customer interactions.
• Strong written and verbal communication skills.
• Experience in customer service or order processing.
• Reliable internet connection (≥50 Mbps) with backup.

Responsibilities

• Assist customers to register accounts and process orders.
• Provide glasses and lens recommendations.
• Check product availability and offer alternatives.
• Explain prescriptions and manage customer queries.
• Handle order tracking and delivery updates.
• Document customer interactions in ServiceCloud.

Skills

Bilingual German-English

Excellent communication

Customer service

Tools

ServiceCloud

Microsoft Office

Job description

MicroSourcing is seeking an Optical Assistant - German Bilingual to support customers remotely from the Philippines. You will assist with account registrations, process orders, and guide customers through glasses and lens selections in English and German.

You will verify prescriptions, manage orders, resolve escalations, and maintain detailed ServiceCloud records. The role offers flexible shifts and a strong startup atmosphere with opportunities for growth in a fast-paced, customer‑focused