Customer Service Advisor - French

MicroSourcing International; Manila; On-site; PHP 446,000 - 725,000; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time-off with cash conversion

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing is seeking a Customer Service Advisor - French to deliver remote bilingual support. You will assist customers in French and English, help with account registration, and guide frame and lens selections, ensuring accuracy and satisfaction.

You’ll handle returns, refunds, order tracking, and log interactions in ServiceCloud, collaborating with product and marketing teams to improve the user experience. A bilingual candidate with optical knowledge is ideal for this role.

Qualifications

• Bilingual fluency in French and English is required.
• Experience with customer service in a bilingual context is essential.
• Familiarity with service CRM/ticketing tools and order management is desirable.

Responsibilities

• Answer customer inquiries in French and English and assist with account registration.
• Verify prescriptions and guide frame and lens selections.
• Handle returns, refunds, and track orders; log interactions in ServiceCloud.
• Communicate order details and feedback to internal teams.

Skills

French & English fluency

Customer service excellence

Communication skills

Problem solving

Tools

Salesforce ServiceCloud

CRM/ticketing systems

Job description

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Advisor - French

Work setup & shift: Remote | Shifting Schedule

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Customer Service Advisor - French, you will:

• Answer customer inquiries, assist with account registration, and guide frame and lens selection in French and English.
• Verify optical prescriptions to ensure order accuracy, correct lens configurations, and precise parameters.
• Explain prescription details, lens options, and product availability to customers in both languages.
• Resolve customer complaints, handle returns, process refunds, and communicate order tracking updates.
• Log all customer interactions, order details, and support tickets accurately within ServiceCloud.
• Share customer feedback with product and marketing teams to improve website usability and product offerings.

What You Need

Non-negotiables

• Bilingual Fluency: Native or professional-level fluency in spoken and written French and English.
• Optical & Prescription Knowledge: Ability to read, interpret, and verify optical prescriptions, lens types, and frame fitting requirements.
• ServiceCloud & Systems Experience: Hands‑on experience using Salesforce ServiceCloud (or similar CRM/ticketing platforms) for order management and record-keeping.
• Process & Data Security Adherence: Strict compliance with procedures regarding customer data privacy, confidential records, and financial transaction processing.
• Customer Resolution Skills: Proven de‑escalation, problem‑solving, and objection‑handling skills to resolve customer issues effectively.

Preferred Skills/expertise

• Prior experience in optometry, optical retail, or e‑commerce eyewear sales.
• Familiarity with lens coatings, prescription index options, and frame fitting parameters.
• Experience handling international e‑commerce returns, exchanges, and shipment tracking platforms.
• Background in omni‑channel support (voice, email, web chat) within a BPO or contact center environment.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique, authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%! For more information, visit https://www.microsourcing.com/

• Terms & conditions apply