Customer Service Representative (French)

MicroSourcing; Manila; On-site; PHP 334,800 - 613,800; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing is hiring a Customer Service Representative (French) for remote work with shifting schedules. You will respond to inquiries in English and French, verify orders, handle returns, and de-escalate issues while maintaining strict schedule adherence.

The role emphasizes strong typing, CRM usage, and independent remote work readiness. The company offers above-market compensation, healthcare coverage on day one for you and dependents, paid time off with cash conversion, group life

Qualifications

• Bilingual fluency in English and French (verbal and written).
• Ability to manage customer frustrations and de-escalate issues professionally.
• Typing speed of 50+ WPM with high accuracy.
• Willingness to work flexible hours and changing shifts.
• Reliable remote workspace and internet connection.

Responsibilities

• Respond to inbound customer service and sales inquiries via phone, email, and web chat in English and French.
• Verify order details and resolve returns or exchanges.
• Handle and de-escalate complaints with creative problem solving.
• Maintain adherence to scheduled hours and adapt to queue shifts.
• Document interactions and complete assigned admin tasks.
• Manage high-volume messaging queues efficiently.

Skills

Bilingual English/French

Escalation handling

Typing 50 wpm

Flexible schedule

Remote work readiness

Tools

CRM systems

Ticketing software

Live web chat platforms

Job description

Position

Customer Service Representative (French)

Work setup & shift

Remote | Shifting Schedule

Why join MicroSourcing?

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work‑Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

• Respond to inbound customer service and sales inquiries via phone, email, and web chat in both English and French.
• Verify customer order details and resolve product returns or exchanges efficiently.
• Handle and de‑escalate customer complaints using creative problem‑solving and outside‑the‑box solutions.
• Maintain strict adherence to scheduled working hours and remain flexible to shift updates based on queue volumes.
• Document customer interactions and complete administrative tasks assigned by the supervisor.
• Manage high‑volume messaging queues by typing at a speed of 50 plus words per minute.

What You Need

• Bilingual Fluency: Excellent verbal and written communication skills in both French and English.
• Escalation Handling: Proven ability to manage customer frustrations and de‑escalate complex issues professionally.
• Technical Infrastructure: Dedicated internet connection of at least 50 Mbps with a reliable backup internet source.
• Workspace Readiness: Access to a private, quiet workspace free from distractions for learning and operational duties.
• Schedule Flexibility: Complete openness to working flexible hours, varied shifts, and changing schedules.
• Operational Speed: Minimum typing speed of 50 words per minute with high accuracy.

Preferred Skills / Expertise

• Prior experience in customer service, call center operations, or sales environments (fresh graduates are also eligible).
• Familiarity with CRM systems, ticketing software, and live web chat platforms.
• Strong mental resilience and problem‑solving skills to manage fast‑paced consumer inquiries.
• Experience working autonomously in a remote or work‑from‑home operational model.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique, authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%! For more information, visit https://www.microsourcing.com/

• Terms & conditions apply