Freight Shipment Specialist (Air Export)

Offshore Business Processing; Muntinlupa; Presencial; PHP 335.000 - 558.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO on Day 1

Travel opportunities

Recognition programs

Work-life balance

Learning and development

Descripción de la vacante

Offshore Business Processing in Alabang is seeking an experienced Airfreight Coordinator to manage time-critical AOG shipments and coordinate with customers and suppliers. The role requires robust knowledge of international air freight, Incoterms, and customs compliance, with strong leadership and client-facing communication.

The position offers on-site work in Alabang, 3–4 years’ experience in airfreight, and a salary of 30,000–50,000 PHP monthly. HMO on Day 1 and travel perks are included.

Formación

• 3-4 years’ experience in airfreight and international freight forwarding operations (export and import).
• Expert knowledge of international air transport regulations, Incoterms, customs rules and compliance.
• Experience leading AOG operations with strong coordination and decision-making.
• Strong sense of responsibility, detail-oriented and disciplined in issue resolution.
• Excellent written and verbal communication for client escalation management.

Responsabilidades

• Manage end-to-end AOG shipments, including spot quotations and customer coordination.
• Monitor shipments, manage deviations, and provide timely updates across client systems.
• Maintain constant communication with all parties involved and supervise activity.
• Negotiate with suppliers while adhering to SOPs and quality standards.

Conocimientos

Airfreight operations

International freight forwarding

AOG shipments

Incoterms knowledge

Customs rules

Team leadership

English proficiency

Descripción del empleo

Be the go-to expert for time-critical shipments! Keep operations moving, support customers, and make every delivery count. Start your journey at OBP today.

Salary : 30,000 - 50,000

Onsite work set up in Alabang

Job Summary

• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work-life balance
• Improve exponentially with enhanced learning

Responsibilities

Customer Relation Key Outcomes:

• Answer & handle customer AOG requests
• Advise the customer on potential restrictions (Weather/Geo-Political/Trade Compliance/etc…)
• Find suitable solutions for customer requests
• Contribute to cost optimization while maintaining high levels of operational quality and customer satisfaction
• Resolve operational issues promptly
• Adhere to client-specific operational procedures (SOP)
• Negotiate with suppliers

Operational Key Outcomes:

• Manage end-to-end AOG shipments, including spot quotations, customer coordination, and end-to-end shipment processing
• Monitor shipments proactively, manage deviations, and provide timely updates to ensure visibility across client’s systems
• Maintain constant communication with all parties involved
• Supervise the activity

Requirements

• 3-4 years’ experience in airfreight, with strong exposure to international freight forwarding operations - both export and import
• Expert-level knowledge of international air transport regulations, including Incoterms, customs rules, and compliance requirements
• Full mastery of the specificities of time-critical operations, particularly in AOG/Aerospace shipments
• Proven managerial and coordination skills, with the ability to lead, guide, and support front-line AOG operations
• Strong sense of responsibility, rigor, attention to details, and discipline in decision-making and issue resolution
• Strong interpersonal skills and a team-oriented mindset, enabling effective coordination with internal teams and external stakeholders
• High stress resistance, with the ability to remain effective in escalated and time-sensitive situations
• Business-level English proficiency (spoken, written, and reading). Knowledge of additional languages is a plus
• Excellent written and verbal communication skills, suitable for client escalation management
• Strong customer service orientation (internal and external), consistently projecting a positive and professional brand image
• Strict adherence to procedures, service organization, schedules, break times, and holidays
• Consistent compliance with company Quality, Hygiene, and Safety standards
• High organizational capability, with demonstrated reactivity and proactivity in operational execution
• Working knowledge of relevant computer and operational tools.
• Availability for 24/7/365 shift-based operations, including public holidays, in line with AOG service requirements