Fraud Supervisor

Bravissimo Resourcing Inc.; Taguig; On-site; PHP 360,000 - 480,000; Full time

Job summary

A leading customer service provider is seeking an experienced individual for a customer support role based in Taguig. The candidate should have 3-5 years of experience in customer service, with at least 1 year in a supervisory position. Responsibilities include handling inbound calls, researching solutions, and documenting data according to standard procedures. The role requires adherence to compliance training and performance standards, all within a supportive company environment.

Qualifications

• Minimum of 3 to 5 years of relevant experience in customer service.
• At least 1 year of supervisory experience preferred.
• QA experience not required; project will upskill internally.

Responsibilities

• Provide customer service support via inbound calls.
• Conduct research to resolve inquiries effectively.
• Document all call information following operating procedures.
• Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope.
• Navigates through a computerized data entry system or other relevant applications.
• Manages documentation of all call information according to standard operating procedures.
• Undertakes all compliance and regulatory training in line with company requirements.
• Accountable to keep up with process related learnings/training and meet performance standards set by the business.

Skills

Customer service support

Research skills

Problem-resolution

Data entry

Compliance training

Supervisory skills

Education

High School Diploma

Job description

On-site - Taguig 3-5 Yrs Exp High/Senior High School Full-time

Job Description

• Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
• Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers.
• Provides resolutions to caller problems and issues including researching and exploring alternative solutions.
• Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope.
• Navigates through a computerized data entry system or other relevant applications.
• Manages documentation of all call information according to standard operating procedures.
• Undertakes all compliance and regulatory training in line with company requirements.
• Accountable to keep up with process related learnings/training and meet performance standards set by the business.
• Project Shift Schedule: Morning shift

Qualifications

• With at least 3 to 5 years of relevant experience
• QA experience is not required - project will upskill internally
• With at least 1 year supervisory experience

Working Location

Uptown Place tower 2. 5 11th Dr, Taguig, Metro Manila, Philippines