Fraud Supervisor/ Fraud Senior Analyst

Recruitify_HR; Taguig; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Free Meals

Sleeping Quarters

Job summary

A prominent recruitment agency located in Taguig is seeking customer service representatives to support policy holders and agents. The role requires 3-5 years of experience in customer service and the ability to efficiently resolve queries. Responsibilities include handling inbound calls, conducting research, and maintaining accurate documentation. Candidates must possess a High School diploma and be willing to work on-site. Attractive perks include equity incentives and annual trips.

Qualifications

• 3-5 years of customer service experience.
• Strong communication skills for inbound call support.
• Ability to research and resolve customer inquiries.

Responsibilities

• Receives inbound calls to provide customer service support.
• Conducts research and provides necessary information.
• Manages documentation of all call information.
• Creates promised solutions or after-call work and escalates unresolved issues outside of his/her scope.
• Navigates through a computerized data entry system or other relevant applications.
• Manage documentation of all call information according to standard operating procedures.
• Undertakes all compliance and regulatory training in line with company requirements.
• Accountable to keep up with process-related learnings/training and meet performance standards set by the business.

Education

High/Senior High School

Job description

On-site - Taguig 3-5 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Read More

Open for those applicants who are currently in the Philippines and already have the right to live and work in this country are eligible for this role

• • Should not be a job hopper who only works for less than a year per company
• • Must not have an active or recent application with Accenture

Responsibilities:

• Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
• Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers.
• Provides resolutions to caller problems and issues, including researching and exploring alternative solutions.
• Creates promised solutions or after-call work and escalates unresolved issues outside of his/her scope.
• Navigates through a computerized data entry system or other relevant applications.
• Manage documentation of all call information according to standard operating procedures.
• Undertakes all compliance and regulatory training in line with company requirements.
• Accountable to keep up with process-related learnings/training and meet performance standards set by the business.

Working Location

3rd floor upper mckinley, One World Square. G2PX+27H, Upper McKinley Hl, Taguig, 1634 Metro Manila, Philippines

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.