Fraud Senior Analyst

Bravissimo Resourcing Inc.; Taguig; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Performance Bonus

Incentives

13th Month Pay

Pag-Ibig Fund

Paid Holidays

Job summary

A customer service company in Taguig is seeking an experienced individual for a role focused on customer service support. The ideal candidate should have 3-5 years of relevant experience and at least 1 year in a supervisory capacity. Responsibilities include managing inbound calls, conducting necessary research to assist callers, and providing resolutions to issues. Competitive benefits include performance bonus, mandated holiday pay, and health insurance. Join our team and contribute to exceptional customer experiences.

Qualifications

• At least 3 to 5 years of relevant experience in a customer service role.
• Experience in a supervisory position for a minimum of 1 year is required.
• QA experience is not necessary as the project will provide internal upskilling.

Responsibilities

• Receive inbound calls to provide customer service support.
• Conduct research to respond to queries from callers.
• Provide resolutions to problems and issues from callers.
• Create promised solutions and manage documentation.
• Undertake compliance and regulatory training as required.

Skills

Customer service support

Problem-solving

Data entry

Documentation management

Education

Bachelor's degree

Job description

On-site - Taguig 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

13th Month Pay, Pag-Ibig Fund, Paid Holidays

Insurance Health & Wellness

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Responsibilities

• Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
• Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers.
• Provides resolutions to caller problems and issues including researching and exploring alternative solutions.
• Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope.
• Navigates through a computerized data entry system or other relevant applications.
• Manages documentation of all call information according to standard operating procedures.
• Undertakes all compliance and regulatory training in line with company requirements.
• Accountable to keep up with process-related learnings/training and meet performance standards set by the business.

Qualifications

• With at least 3 to 5 years of relevant experience
• QA experience is not required - project will upskill internally
• With at least 1 year supervisory experience