Fraud Supervisor/ Fraud Senior Analyst Urgent

Gratitude Philippines; Taguig; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Performance Bonus

Equity Incentive Plan

Annual Company Trip

Free Meals

HMO

Sleeping quarters

Job summary

A local company in the customer service sector seeks a Fraud Supervisor to oversee fraud-related activities in Taguig. Responsibilities include supervising customer service support to policy holders and agents, managing documentation, and resolving customer issues proactively. Candidates should have a 4-year college degree and a minimum of 3 years of relevant experience, including at least 1 year in a supervisory role. This is a full-time onsite position with night shift scheduling.

Qualifications

• At least 3 years of relevant experience in a customer service role.
• Supervisory experience for at least 1 year.
• Amenable to onsite work in Taguig at night shifts.
• With at least 1 year of supervisory experience.
• Amenable to work full onsite at Taguig, Uptown Bonifacio Tower 3.
• Should not be a job hopper who only works for less than a year per company.

Responsibilities

• Supervise fraud-related activities and customer service.
• Assist policy holders, agents, and new customers.
• Conduct research and provide necessary information to callers.
• Create solutions and escalate unresolved issues.
• Document all call information according to procedures.
• Participate in compliance training as required.
• Undertakes all compliance and regulatory training in line with company requirements.
• Accountable to keep up with process-related learnings/training and meet performance standards set by the business.

Skills

Customer service support

Problem resolution

Supervisory experience

Team leadership

Education

4-year college degree

Job description

On-site - Taguig 3-5 Yrs Exp Bachelor Full-time

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Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

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Description

Responsible for supervising fraud-related activities and providing customer service support to policy holders, agents, third-party callers, and new customers.

• Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers, and new customers.
• Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers.
• Provides resolutions to caller problems and issues, including researching and exploring alternative solutions.
• Creates promised solutions or after-call work and escalates unresolved issues outside of his/her scope.
• Navigates through a computerized data entry system or other relevant applications.
• Manages documentation of all call information according to standard operating procedures.
• Undertakes all compliance and regulatory training in line with company requirements.
• Accountable to keep up with process-related learnings/training and meet performance standards set by the business.

Requirements

• 4-year college graduate, any course
• With at least 3 to 5 years of relevant experience
• QA experience is not required - project will upskill internally
• With at least 1 year of supervisory experience
• Amenable to work full onsite at Taguig, Uptown Bonifacio Tower 3
• Should not be a job hopper who only works for less than a year per company

Recruitment Process

• Screening with CV Reviewer
• Endorse for Validation and further CV screening through Workday, along with the HRI toolkit, FCV and CV
• For reviewing with the client

Pre-Screening Questions

• How many years of experience do you have as a Fraud Supervisor?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to working onsite with a night shift schedule in Taguig?

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.

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