Fraud Analyst — Investigate & Protect Finances

Cognizant; Quezon City; On-site; PHP 420,000 - 650,000; Full time

Job summary

Cognizant is seeking a customer-focused professional in Metro Manila to provide multi-channel support and research user issues. You will advocate for users, escalate bugs, and contribute to knowledge base updates. Experience in fraud analysis within financial services is a plus.

The role emphasizes collaboration with teams and handling operational tasks in Financial Crimes reviews, including sanctions screening and transaction monitoring alerts. Bachelor's degree required.

Qualifications

• Bachelor's degree in any discipline.
• 2+ years of experience in a BPO or contact center environment.
• Extensive experience handling financial accounts – fraud analysis, investigation, and review.
• Experience in financial services including banking, payments, and FinTechs.

Responsibilities

• Provide excellent support to customers via phone, chat, and email.
• Investigate and research user issues and elevate bugs for quick resolution.
• Advocate for users and share ideas and best practices with the team.
• Update the internal knowledge base with new findings.

Skills

Fraud analysis

Research

Customer support

Education

Bachelor's degree

Job description

Cognizant is seeking a customer-focused professional in Metro Manila to provide multi-channel support and research user issues. You will advocate for users, escalate bugs, and contribute to knowledge base updates. Experience in fraud analysis within financial services is a plus.

The role emphasizes collaboration with teams and handling operational tasks in Financial Crimes reviews, including sanctions screening and transaction monitoring alerts. Bachelor's degree required.