Risk Support (Fraud Analyst)

Cognizant; Quezon City; On-site; PHP 446,000 - 725,000; Full time

Job summary

Cognizant Philippines seeks a Financial Crimes Support Analyst to deliver excellent customer service through phone, chat, and email while investigating issues and elevating bugs for rapid resolution.

You will advocate for users, update the knowledge base, and collaborate with the team. You will also perform sanctions screening and transaction monitoring as part of Financial Crimes reviews.

Qualifications

• Bachelor’s degree in any discipline.
• At least 2 years of experience in a BPO or contact center environment.
• Extensive experience in handling financial accounts – fraud analysis, investigation, and review.
• Experience in financial services including banking, payments, and FinTechs.

Responsibilities

• Provide excellent support to customers via phone, chat, and email.
• Investigate and research user issues and elevate bugs for quick resolution.
• Advocate for users and pass ideas to the team.
• Update the internal knowledge base when discovering something new.
• Establish effective relationships with team members and customers.
• Handle operational tasks of Financial Crimes reviews, including sanctions screening and transaction monitoring alerting.

Skills

Customer support

Fraud analysis

Investigation

Research

Communication

Education

Bachelor's degree

Job description

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Job Summary:

• Provision of an excellent support experience to customers via phone, chat, and email
• Investigate and research user issues and identify and elevate bugs so they can be resolved as quickly as possible
• Advocate for users and pass ideas and best practices on to the rest of the team
• Update the internal knowledge base when you discover something new
• Establish effective working relationships with team members and customers
• Responsible for the operational tasks of Financial Crimes reviews, including sanctions screening and transaction monitoring alerting

Minimum Qualifications:

• Bachelor’s degree in any discipline
• At least 2 years of experience in a BPO or contact center environment.
• With extensive experience in handling financial accounts – fraud analysis, investigation, and review
• Experience in financial services including banking, payments, and FinTech’s.

Why Join Us?

At Cognizant, we don’t just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here—grow, thrive, and make an impact with Cognizant.